SHB receives the Outstanding Bank Award for Innovation and Promoting the Future of Cashless Payments.

Accordingly, Napas recognizedSHB for its pioneering role in deploying and expanding digital payment projects including VietQR Pay, VietQR Global, and Napas 24/7 fast money transfer according to Technical Standard 2.0. These are all key platforms in the national payment ecosystem, aiming to simplify transactions, enhance security, and promote widespread cashless payments.

Ms. Doan Thai Thanh Thuy – Deputy Director of Retail Banking at SHB, receives an award of honor from Napas.

Specifically, the Industry 2.0 technical standard is designed to create a significant shift in Vietnam's payment infrastructure by standardizing connection processes, enhancing security mechanisms, and optimizing transaction processing speed. Adopting this new standard not only improves the end-user experience but also opens up opportunities for the development of next-generation payment services, aligning with the digitalization trends in the region and the world .

VietQR Pay acts as a QR payment solution conforming to Napas's standard, allowing users to make payments at points of sale and pay bills by scanning QR codes. All transactions are processed on the Napas switching system 24/7, ensuring instant speed, minimizing fraud risks, and enhancing transparency in payments.

Simultaneously, VietQR Global expands cross-border QR payment capabilities through interoperability between Napas and international payment networks. This solution supports Vietnamese users and international tourists in making quick and convenient payments, aligning with global trade, tourism, and spending needs, while contributing to increased secure electronic transactions for the economy .

Notably, SHB completed and launched the new features in just 3 months, significantly faster than the typical deployment time for large-scale payment infrastructure projects in the market. This result demonstrates flexible implementation capabilities, effective technical coordination with partners, and a determination to bring innovative initiatives into practical operation in the shortest possible time. Through this, SHB not only enhances customer experience but also makes a positive contribution to expanding the national payment ecosystem in line with the digitalization trend.

A representative from SHB stated that being honored at the Napas 2025 Conference is a significant encouragement for the bank in its journey of innovation and improvement of the digital payment ecosystem. The award is an honor and also a motivation for SHB to continue pursuing its innovative strategy, providing customers with even more modern, secure, and efficient payment solutions.

Customers benefit from SHB's QR Pay payment service.

“ In the future, SHB will continue to expand its strategic cooperation with Napas to develop smart payment platforms, proactive security, and transaction processing capabilities according to international standards. Our goal is to provide a seamless payment experience for users across all channels, while contributing to shaping a transparent, safe, and sustainable digital payment ecosystem for the Vietnamese economy,” the representative emphasized.

Launched in 2018, SHB is one of the pioneering banks to introduce QR code payment methods to Vietnamese users. This solution allows customers to pay quickly, conveniently, and securely with just a scan of a code, eliminating the need for cash or physical cards. From a novel payment method, QR Pay has become a habit for many customers. In just the first 10 months of 2025, SHB recorded millions of QR Pay transactions, demonstrating the increasing trust in this payment method.

Currently, SHB is actively building and developing solutions in line with the trend of digitalizing transactions, helping customers make payments more conveniently. VietQR Pay and VietQR Global are not only new services, but also expand SHB's payment ecosystem, supporting customers in seamless transactions domestically and internationally, from roadside shops to shopping destinations abroad.

SHB aims to become the TOP 1 bank in efficiency; the most preferred digital bank; the best retail bank; and a top provider of capital, financial products, and services to strategic private and state-owned corporate clients, with a green supply chain, value chain, ecosystem, and development. By 2035, SHB's vision is to become a leading modern retail bank, a green bank, and a digital bank in the region.

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