Techcombank leads the revolution of growth and innovation in the banking industry

Mr. Alexandre Macaire, Techcombank's CFO, said that strong credit growth helped the bank achieve high profits - Photo: TCB

According to Mr. Alexandre Macaire, Techcombank's CFO, over the past year, Techcombank's total operating income increased by 17.3%, of which outstanding credit increased by 21%, far surpassing the market average.

To create a distinct advantage, Techcombank not only focuses on credit growth but also invests heavily in artificial intelligence (AI), machine learning and digital platforms to open up opportunities to provide personalized financial services to customers.

At the same time, the bank also expands non-interest income from investment banking, asset management and payment services, helping to optimize revenue and enhance competitiveness.

Techcombank's CFO shared that these strategies help boost business performance and also lay a solid foundation for the bank's future growth prospects.

Strong financial growth

Techcombank's business performance in 2024 is expected to improve thanks to the expansion of its credit portfolio, improved net interest margin and increased CASA ratio. These factors play an important role in increasing the bank's profits.

According to Mr. Macaire, revenue from lending activities increased 28% compared to the same period last year, thanks to a 21% increase in credit balance and improved profit margins.

With an industry-leading CASA ratio of 40.9%, Techcombank continues to maintain its low cost of funds advantage. "A strong CASA gives us greater flexibility in choosing lending customers, sectors and pricing, ensuring an appropriate balance between risk and credit costs. This is a strategic advantage that not all banks have," added Mr. Macaire.

Attracted nearly 2 million more customers

According to a Techcombank representative, the bank’s efforts to strengthen customer relationships have extended to retailers. In 2024, the bank attracted 1.9 million new customers, of which more than 1.2 million were small traders, contributing to strengthening the bank’s capital mobilization.

As competition becomes increasingly fierce, Techcombank takes advantage of its brand and service quality to affirm its position.

"Last year, we became the number one banking brand in Vietnam, according to NielsenIQ. This is a proud achievement for a bank that is only 31 years old," Macaire shared.

With strong brand strength, combined with continuous product innovation such as Automatic Profit, Techcombank continues to maintain its leading position in CASA and enhance its competitiveness in the market.

Technology and AI are the growth drivers of Techcombank

Techcombank leaders said the bank has positioned itself as a pioneer in digital transformation in Vietnam through a strategy of investing heavily in AI and data-driven innovation. Techcombank spends more than $100 million annually on technology and digitalization, creating competitive advantages in customer acquisition, payments, and asset management.

“We were arguably one step ahead of most of our competitors by investing early and consistently in digital technology, AI and data,” said Mr. Macaire.

According to him, Techcombank is currently a pioneer in deploying advanced data technology platforms. This head start has helped the bank deploy AI-powered personalization tools that optimize customer engagement and support financial decisions.

A key element of Techcombank’s AI strategy is its centralized data architecture. “We have a single data ‘brain’ that consolidates all customer information across the bank. This allows us to deliver personalized financial services at scale,” said Techcombank’s CFO.

In fact, the system processes about 8 billion data points per day and classifies customers based on 8,000 different attributes — a level of complexity comparable to hedge funds using machine learning.

AI-driven approaches have brought significant improvements in customer interactions. In 2024 alone, Techcombank delivered one billion personalized financial management tips to its customers.

Techcombank is also leveraging AI to scale its business. One of the bank’s innovative applications is using image recognition technology to assess the viability of retailers.

“Our AI models can analyze storefront photos and instantly estimate revenue, business lines, and financing needs. This allows us to assess potential much more efficiently,” said Macaire.

Recent advances in generative AI such as DeepSeek and cost-effective large language models are opening up new opportunities for Techcombank..

To maintain its leadership in AI innovation, Techcombank has prioritized upskilling its workforce. Currently, 16% of Techcombank’s workforce – more than 2,000 employees – are data engineers, data scientists or IT professionals. In the last year alone, the bank has trained an additional 1,000 employees in AI and data technology.

By continuing to invest in digital transformation, Techcombank is not only enhancing customer experience but also shaping new standards for the financial industry in the context of Vietnam's rapidly developing economy.

Source: https://tuoitre.vn/techcombank-dan-dat-cuoc-cach-mang-tang-truong-va-doi-moi-trong-nganh-ngan-hang-20250314192433628.htm