Techcombank is leading the growth and innovation revolution in the banking industry.

Techcombank is leading the growth and innovation revolution in the banking industry - Image 1.

Alexandre Macaire, Chief Financial Officer of Techcombank, said that strong credit growth helped the bank achieve high profits - Photo: TCB

According to Alexandre Macaire, Techcombank's chief financial officer, Techcombank's total operating income increased by 17.3% last year, with loan balances increasing by 21%, far exceeding the market average.

To create a competitive advantage, Techcombank not only focuses on credit growth but also invests heavily in artificial intelligence (AI), machine learning, and digital platforms to open up opportunities to provide personalized financial services to customers.

At the same time, the bank also expanded its non-interest income sources from investment banking, asset management, and liquidity services, helping to optimize revenue and enhance competitiveness.

Techcombank's Chief Financial Officer shared that these strategies help boost business performance and also lay a solid foundation for the bank's future growth prospects.

Strong financial growth

Techcombank's business performance in 2024 was highlighted by improvements in its loan portfolio, enhanced net interest margin, and higher CASA ratio. These factors played a crucial role in increasing the bank's profitability.

According to Mr. Macaire, revenue from lending activities increased 28% year-on-year, driven by a 21% increase in outstanding loans and improved profit margins.

With a leading CASA ratio of 40.9% in the industry, Techcombank continues to maintain its advantage of low capital costs. "A strong CASA ratio gives us more flexibility in selecting loan customers, sectors, and pricing levels, ensuring a balance between risk and appropriate credit costs. This is a strategic advantage that not every bank possesses," Mr. Macaire added.

Attracting nearly 2 million more customers.

According to Techcombank representatives, the bank's efforts to strengthen customer relationships have expanded to include retailers. In 2024, the bank attracted an additional 1.9 million new customers, of which more than 1.2 million were small business owners, contributing to strengthening the bank's capital mobilization.

With increasing competition, Techcombank leverages its brand and service quality to solidify its position.

"Last year, we became the number one digital banking brand in Vietnam, according to NielsenIQ. This is a proud achievement for a bank that is only 31 years old," Macaire shared.

With its strong brand power and continuous product innovation such as Automated Income, Techcombank continues to maintain its leading position in CASA and enhance its competitiveness in the market.

Technology and AI are the drivers of Techcombank's growth.

Techcombank's leadership believes the bank has positioned itself as a pioneer in Vietnam's digital transformation through a strong investment strategy in AI and data-driven innovation. Each year, Techcombank spends over $100 million on technology and digitalization, creating a competitive advantage in customer acquisition, payments, and asset management.

"We were arguably one step ahead of most of our competitors by investing early and consistently in digital technology , AI, and data," said Macaire.

According to him, Techcombank is currently a pioneer in deploying advanced data technology platforms. This initial advantage has enabled the bank to deploy AI-powered personalized tools, optimizing customer engagement and supporting their financial decisions.

A key element in Techcombank's AI strategy is its centralized data architecture. "We have a single data 'brain' that consolidates all customer information across the bank. This allows us to deliver personalized financial services at scale," shared Techcombank's CFO.

In fact, the system processes approximately 8 billion data points per day and categorizes customers based on 8,000 different attributes – a level of complexity comparable to hedge funds using machine learning.

The AI-driven approach has brought about significant improvements in customer interactions. In 2024 alone, Techcombank provided one billion personalized financial management recommendations to its customers.

Techcombank is also leveraging AI to scale its business operations. One of the bank's innovative applications is using image recognition technology to assess the viability of retailers.

"Our AI models can analyze storefront photos and instantly estimate revenue, business sector, and financial needs. This allows us to assess potential much more effectively," Macaire said.

Recent advancements in generative AI, such as DeepSeek and cost-effective large-scale language models, are opening up many new opportunities for Techcombank.

To maintain its leading position in AI technology innovation, Techcombank has prioritized enhancing the skills of its staff. Currently, 16% of Techcombank's workforce – over 2,000 employees – are data engineers, data scientists , or IT specialists. Last year alone, the bank trained an additional 1,000 employees in AI and data technology.

By continuing to invest in digital transformation, Techcombank not only enhances customer experience but also sets new standards for the financial industry amidst the rapid development of the Vietnamese economy.

Source: https://tuoitre.vn/techcombank-dan-dat-cuoc-cach-mang-tang-truong-va-doi-moi-trong-nganh-ngan-hang-20250314192433628.htm