According to Devdiscourse , customer information in the aforementioned regions was accessible from outside, including names, addresses, phone numbers, email addresses, identification numbers, and vehicle registration numbers. The incident comes after Toyota announced in May that vehicle data for 2.15 million customers in Japan, or nearly all of its customer base who had subscribed to the company's cloud service platforms since 2012, had been exposed to the public for a decade due to human error. The discovery was said to have been accidental, stemming from a service audit that began on April 7.
Toyota accidentally discovered leaked customer information
The world’s largest automaker by sales said the latest issue was discovered during a broad investigation into the cloud environment managed by Toyota Connected following a leak in Japan. The company said the issue arose from a configuration error in the cloud environment where Toyota stores customer data collected by overseas dealers to process and manage vehicle maintenance checks.
A Toyota spokesman said the company is investigating the issue based on each country’s laws and regulations. The company did not say how many customers were affected, which countries they lived in, or whether customers of its luxury Lexus brand were affected.
Through Toyota Connected, which is majority owned by Toyota, the company offers mobility solutions to individual and business customers, such as smart key functionality, location-based route guidance, and traffic congestion information services.
The company also reassured that only a portion of customer information was accessible from outside sources. In addition, Toyota investigated whether any third parties copied or used the company's customer data and found no evidence of this.
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