AI application effectively solves administrative procedures when implementing arrangement

At the recent national online training conference on professional expertise related to the organization of the two-level local government apparatus, decentralization, delegation of authority and division of authority, a representative of VNPT Group introduced AI solutions to support the administrative procedure processing process. These are AI applications deeply integrated into the administrative procedure processing system to help officials and civil servants process administrative procedures more effectively during the transition period.

Mr. Huynh Quang Liem, General Director of VNPT Group, said that VNPT's AI assistants are integrated to support the administrative procedure processing process at important stages. Specifically, AI assistants will classify and check smart records, support decision-making and record processing, automate reporting and statistics. Thereby helping to improve the productivity of staff, ensure transparency and fairness in administrative procedure processing, and provide accurate and timely data for management work.

In particular, the AI application solution will reduce manual, repetitive and error-prone tasks, helping staff focus on professional tasks and solve more complex and in-depth problems. In addition, the AI assistant is also integrated to act as a single, intelligent digital touchpoint, comprehensively supporting people and businesses in all administrative procedures arising from the merger process.

The core function of this AI assistant is to automatically answer information 24/7. This application uses generative AI technology to understand and answer questions from citizens and businesses accurately and immediately about thousands of administrative procedures such as new administrative boundaries, name changes, necessary documents that need to be adjusted (household registration, citizen identification, business license...).

At the same time, the AI assistant provides information on new policies and regulations arising after the merger (such as: tax, land, education , health) in an easy-to-understand, personalized way for each case. Based on the information provided by the user (type of document to be changed, old/new address, type of business), the AI assistant will also automatically identify the administrative procedures to be performed and provide detailed instructions for each step and each document to be prepared.

Minh hoa VNPT AI.jpg — VNPT masters AI technology to create and develop specialized AI assistants to serve society.

According to VNPT representative, in the process of reorganizing and streamlining the apparatus, it is inevitable that there will be arising problems and challenges in the field of administrative procedure settlement. The change of administrative boundaries, names, and related regulations makes people and businesses confused and unclear about information, leading to a sudden increase in the need to ask questions and carry out administrative procedures. In addition, in the context of streamlining the payroll, the team of officials and civil servants must both grasp the new business processes and handle the increasing number of documents, causing great pressure and potential risks of delays and errors.

To proactively learn and grasp the challenges, ensure the merger process takes place smoothly, transparently, and minimize inconvenience for people and businesses..., VNPT proposes that leaders of provinces and cities consider and prioritize the strong implementation of AI applications in this field.

Applying AI in administrative procedure settlement is not only an optimal solution to challenges arising in the process of arranging and organizing the government apparatus, but also a strategic step, shaping the future development of the locality towards digital government, improving competitiveness and satisfaction of people and businesses.

THU QUYNH

Source: https://www.sggp.org.vn/ung-dung-ai-giai-quyet-hieu-qua-thu-tuc-hanh-chinh-khi-trien-khai-sap-xep-post799705.html