Agribank Bac Nam Dinh: A solid "shield" protecting customers' assets and trust

Transaction officer Ngo Thi Phuong, Agribank Yen Ninh Transaction Office (Y Yen) guides customers to recognize forms of fraud using high technology to appropriate assets.

In recent times, Agribank Bac Nam Dinh has proactively implemented many activities such as training and distributing specialized documents to help staff, especially transaction officers at transaction offices, improve their professional capacity and ability to detect signs of fraud. In-depth training programs on recognizing signs of fraud in transactions are organized periodically, focusing on identifying common fraud tricks such as impersonating police officers, bank employees, or financial institutions to request customers to transfer money. Along with that, direct transaction officers are equipped with knowledge about unusual signs in customer behavior such as: panic, rushing to make transactions, or following transaction instructions from unknown phone calls. In addition, Agribank Bac Nam Dinh also organizes situational drills, simulating fraud scenarios to help tellers improve their professional skills, build a high level of vigilance, and help staff confidently handle real-life situations. In addition, Agribank Bac Nam Dinh applies modern technology in transaction monitoring, using automatic warning systems to detect unusual transactions. The combination of technology and human skills of Agribank Bac Nam Dinh has created a solid "shield", helping the bank promptly detect and prevent fraud before causing damage to customers.

Agribank Bac Nam Dinh also promotes propaganda activities to raise customers' awareness of fraud in cyberspace. Communication programs are deployed through various channels, including social networks, the bank's official website, live seminars in the locality, and handouts at transaction offices. On the Agribank Plus application, the Branch regularly updates information warning about fraud forms, guiding people to conduct safe transactions on digital banking. Propaganda content focuses on information about common fraud tricks such as impersonating police officers, government officials or financial institutions to ask customers to provide personal information or make money transfers. Agribank Bac Nam Dinh also recommends that customers do not share account information, passwords, or OTP codes with anyone, and instructs how to identify fraudulent calls or messages from these subjects. In addition, the Branch also coordinates with functional agencies such as the Provincial Police to organize seminars and workshops on financial safety, helping customers better understand the risks of fraud in cyberspace and also build trust in Agribank's dedication and responsibility in protecting customers' rights.

Thanks to that, in the past time, Agribank Bac Nam Dinh has successfully prevented many fraud cases. Typically, at 10:20 a.m. on May 13, 2025, Ms. NTM (1957), residing in Ninh Xa Ha village, Yen Ninh commune (Y Yen) came to the Yen Ninh Transaction Office of Agribank Y Yen Branch in a state of confusion and fear, constantly answering the phone while making transactions. She requested to withdraw 350 million VND from her savings book to transfer to an account according to the instructions of a person claiming to be an officer of the Ministry of Public Security about Ms. Minh's involvement in a fraud ring. During the conversation, this subject asked Ms. Minh not to contact and notify her family, to close the door and not to go out, the subject asked Ms. Minh to go to the bank to withdraw all the money in the savings book and transfer it to the subject with the reason to seal it and return it after verification and clarification. Noticing the unusual behavior of the customer, teller Ngo Thi Phuong skillfully chatted to find out more information. With extensive experience and high vigilance, Ms. Phuong quickly realized that this was a phone money transfer scam impersonating the police. She immediately reported to the branch leader and coordinated with the Yen Ninh Commune Police to intervene promptly. Thanks to her quickness and professionalism, Ms. Minh did not make the money transfer transaction, preserving a large amount of money. After the incident, Ms. M sent a thank you letter to the Yen Ninh Transaction Office, expressing her emotion and gratitude for the dedication of teller Ngo Thi Phuong and Agribank Y Yen - Bac Nam Dinh. This action not only helped protect customers' assets but also became a shining example, praised by the Board of Directors of Agribank Bac Nam Dinh and spreading the example of "Good people, good deeds".

To continue improving the quality of fraud prevention and control, Agribank Bac Nam Dinh will continue to organize specialized training courses, updating the latest fraud techniques so that staff are always ready to respond. Coordination with cybersecurity experts and authorities will help improve the quality of training programs. Increase the application of artificial intelligence and data analysis tools to detect unusual transactions early, thereby supporting transaction officers in identifying potential fraud cases. Promote propaganda through digital platforms such as Facebook, Zalo, Youtube, Agribank's Agribank Plus application, and develop short, easy-to-understand instructional videos to reach a large number of customers, especially the elderly, a group vulnerable to fraud at transaction points. Continue to cooperate closely with local police and authorities to promptly handle suspected fraud cases, and organize joint propaganda campaigns in the community. Timely motivate and encourage individuals with achievements in fraud prevention and control, thereby spreading the spirit of responsibility and quality of customer service throughout the system.

With continuous efforts to improve professional capacity, promote propaganda, and promptly handle fraud cases, Agribank Bac Nam Dinh has been affirming its role in protecting customers from risks in cyberspace. The case of transaction officer Ngo Thi Phuong successfully preventing a 350 million VND fraud is a testament to the sense of responsibility and professionalism of the Agribank team. In the coming time, with synchronous and sustainable solutions, Agribank Bac Nam Dinh will continue to be a solid "shield", protecting people's assets and trust, contributing to building a safe and transparent transaction environment.

Article and photos: Duc Toan

Source: https://baonamdinh.vn/kinh-te/202505/agribank-bac-nam-dinh-la-chan-vung-chac-bao-ve-tai-san-va-niem-tin-cua-khach-hang-b2355fe/