Accused of threatening to 'cut off the legs' of a group of guests who booked rooms in Cua Lo, what did the hotel owner say?

Recently, on Facebook, information appeared about a group of tourists being insulted and threatened by a hotel in Cua Lo ( Nghe An ) with their “legs chopped off”. However, the hotel owner confirmed that there was no such thing and asked the police to clarify.

Specifically, Facebook account QN (name unknown) posted on social media: On June 9, a group of guests booked a room online at VH hotel and deposited 1 million VND in advance and agreed to check in at 12 noon on June 9.

However, when the group arrived, the hotel staff did not let the guests go to their rooms and said that the hotel's rule was to check in after 2 hours. The whole group was very upset because the group had many small children and had arrived on time.

The hotel staff then announced that there were only 2 rooms that could be temporarily occupied, but the hotel did not provide electricity and it was not until exactly 2 o'clock that the procedures for assigning rooms and electricity were completed. Because they were so upset with the hotel's behavior, the group of guests decided to move to another place.

Also according to information from this Facebook account, because the group ordered lunch, they returned to the hotel for lunch. In the evening, while the group was eating, the hotel owner hired 3 people to find the group and threatened to "cut off the group members' legs and insult the whole group... ".

Information posted on social media accused the hotel of threatening and “cutting off the legs” of the group of tourists. (Screenshot)

Mr. T. (owner of VH hotel, Nghi Huong ward, Cua Lo town) said that he was aware of the incident and confirmed that a group of guests from Hanoi had booked rooms at the hotel, but the content posted on social networks was not true.

According to Mr. T., the group of guests traveled from Hanoi, then visited Uncle Ho's hometown and returned to the hotel at 10:00 a.m. on June 9. According to the hotel's regulations, check-in time is 2:00 a.m. While waiting for the room, the group of guests talked with the electric car owner at the gate, then informed the hotel of their change of residence and asked for their deposit to be refunded.

Regarding the information about "threatening and insulting" the guests, Mr. T. explained that two of his employees went to find the group of guests to ask why they had left to stay elsewhere. Mr. T. said that he wanted to find out the cause to fix the hotel's shortcomings (if any) and there was absolutely no threat to "cut off the guests' legs" as posted on the Facebook account mentioned above.

VH Hotel, where the incident occurred. (Photo: Viet Hoa)

Mr. T. said he contacted Mr. H. (who was traveling with the group in Hanoi) by phone to clarify the matter.

“ Mr. H. told me that at first he was upset because the hotel did not allow him to check in, but after the staff explained, the group had no problems. Mr. H. also confirmed that no one in the group posted the content that was spread on social media ,” Mr. T. recounted.

During the conversation, Mr. T. also expressed his thanks to Mr. H. on behalf of the hotel and affirmed that if the hotel did anything to make the guests unsatisfied, it would correct and fix the problem.

" I have also invited the police and authorities to investigate and clarify the posted content ," said Mr. T.

Mr. Hoang Thanh Son - Head of the Department of Culture and Information of Cua Lo town said: " After receiving information about the above incident, the Department of Culture and Information of the town assigned the People's Committee and the Nghi Huong Ward Police to inspect and verify. This afternoon (June 12), the Department Inspector (Department of Culture and Information) will work specifically with the units ."

(Source: Vietnamnet)

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