Check-in at the counter only for guests with checked baggage and especially at the airport

From December 1, 2025, check-in will only be done at the counter for passengers with checked baggage and special passengers at airports.

3 steps to use VNeID for airline check-in. Photo: Infogrhaphics.vn

From December 1, 2025, all passengers will carry out the entire procedure (buying tickets, checking in, security check, boarding the plane) through a biometric technology solution combined with VNeID electronic identification and authentication or at the self-service Kiosk system at the airport, except for passengers with checked baggage and special passengers checking in at the counter.

Previously, according to Directive No. 24/CT-TTg dated September 13, 2025 of Prime Minister Pham Minh Chinh on promoting the implementation of technological solutions to serve people and businesses associated with population data, electronic identification and authentication, the Ministry of Finance directed the Vietnam Airports Corporation - ACV to urgently complete the procedures for purchasing and investing in infrastructure and necessary equipment to ensure the progress of implementing solutions applying biometric technology associated with VNeID electronic identification and authentication to serve aviation procedures, completed according to the roadmap of Plan No. 380/KHPH-BCA-BXD-BTC dated June 24, 2025 between the Ministry of Public Security , the Ministry of Construction, and the Ministry of Finance on implementing solutions applying identification, electronic authentication and biometric identification to serve check-in procedures, completed before October 30, 2025.

Passengers check at airport security. Photo: Quoc Khanh - VNA

From September 15, 2025, ACV will coordinate with airlines ( Vietnam Airlines , Vietjet...) to guide all passengers using ID cards, Citizen ID cards or VNeID electronic identification accounts to collect biometrics at check-in counters or on the VNeID application to go through security control gates and boarding gates in accordance with aviation security control procedures for passengers going through automatic security control gates and automatic boarding gates to take domestic flights, except in cases where passengers use other valid identification documents.

From September 15 to November 30, 2025, ACV will coordinate with airlines to proactively research and implement practical incentive policies to encourage passengers to buy tickets and use biometric solutions associated with VNeID electronic identification and authentication when checking in for flights.

According to VNA

Source: https://baohaiphong.vn/chi-lam-thu-tuc-tai-quay-voi-khach-co-hanh-ly-ky-gui-va-dac-biet-o-san-bay-528264.html