Mr. Phan Thanh Son - Deputy General Director of Techcombank presented about breakthrough payment solutions at the event.
Digital banking ecosystem shaped by technology and data
The Digital Transformation of Banking Sector 2025 event hosted by the State Bank of Vietnam (SBV) has become a forum to announce many key digital transformation solutions of commercial banks, fintechs and intermediaries. The presence of the head of the Government and leaders of ministries and sectors clearly demonstrates the priority orientation of digitalizing the finance and banking sector in the national digital transformation strategy.
Among the pioneering banks, Techcombank continues to affirm its technological position when announcing a completely online business account opening solution, integrating OCR, eKYC and digital signature technology. In particular, the one-step entry and approval mechanism is considered suitable for the needs of micro-enterprises and startups.
At the same time, Techcombank's "Automatic Profit 2.0" product, which allows individuals and businesses to optimize idle cash flow through mobile applications, recorded more than 800,000 new customers in the first quarter of 2025 alone, bringing the total number of users to 3.1 million. This is a testament to the ability to rapidly develop products and anticipate digital financial trends.
According to Mr. Phan Thanh Son - Deputy General Director of Techcombank, the bank's strategy is to connect and personalize finance through technology, especially AI.
"In the coming time, we will continue to transform ourselves to become the leading bank applying and integrating artificial intelligence (AI) in Vietnam. Because we believe that digital transformation not only helps banks operate more effectively, but also helps people's lives become better," said Mr. Phan Thanh Son.
In addition, Mr. Pranav Seth - Director of Digital Transformation Office said that Techcombank is building a bank that operates based on artificial intelligence, in which big data and machine learning will optimize internal operations, customer segmentation, risk prevention and decision support.
Mr. Phung Duy Khuong - Permanent Deputy General Director of VPBank presented payment solutions to leaders of the Government and the State Bank of Vietnam.
At VPBank, the digitalization process is being implemented towards contactless payments, focusing on Tap & Pay. According to the bank representative, 60% of transactions in the fourth quarter of 2024 took place in contactless form, thanks to platforms such as Apple Pay, Google Pay, Samsung Pay and Garmin Pay. In particular, the "Pay by Account" solution - allowing customers to pay directly from their accounts without using a card - has made VPBank the first unit in the Asia-Pacific region to cooperate with Mastercard.
Internal statistics show that VPBank's contactless credit card transaction sales have increased by 70%. Along with that, the Tap to Phone platform has achieved 15,000 successful transactions, with more than 10,000 application downloads, 1,500 users deployed at retail points.
Another highlight comes from SHB, when the bank focuses on the customer group of administrative and public service units (PSUs) with a specialized financial service ecosystem. According to Mr. Do Quang Vinh - Vice Chairman of the Board of Directors and Deputy General Director of SHB, the bank is supporting hundreds of schools, hospitals, and administrative agencies through integrated payment solutions.
Currently, more than 98% of transactions at SHB are digitalized, while 95% of internal processes are automatically processed via digital platforms. The "Bank of Future" model that SHB is developing is expected to fully integrate AI, Big Data and Machine Learning to enhance service capabilities, optimize costs and manage risks in the period 2025-2026.
Fintech solutions go deep into essential services
In addition to large banks, technology companies and mid-sized banks also contribute to promoting the digitalization of the financial ecosystem.
At the event, MISA was selected as the technology company to present to the Prime Minister about the MISA Lending platform - a solution to support small and micro enterprises to access unsecured loans. MISA representative, Ms. Nguyen Thi Ngoan said that the platform has connected more than 300,000 enterprises using MISA's cloud services with banks, providing "live data" to help assess risks in real time.
By the end of April 2025, the total credit limit granted through MISA Lending reached VND 10,500 billion, the total disbursed capital reached VND 22,500 billion, with a loan success rate of 30% - 10 times higher than the traditional lending method. Government leaders assessed that this model needs to continue to expand to form a connecting triangle between the state - commercial banks - technology enterprises.
Mr. Nguyen Hung - General Director of TPBank presented the strategy and technology solutions to the Government leaders. State Bank of Vietnam
TPBank brings a different perspective when developing the "Paste to Pay" feature - allowing customers to make transfers by copying and pasting content from messaging platforms. This feature combines AI, OCR and Generative AI, aiming to simplify the transaction process, minimize errors and data entry time. Mr. Nguyen Hung - General Director of TPBank, emphasized: TPBank does not wait for customers to come to the bank, but brings the bank to the right place where customers need it.
The digital transaction rate at TPBank is currently over 98%, with a multi-platform integrated ecosystem from finance to e-commerce, education and insurance. This is part of the strategy to expand financial touchpoints and personalize services.
Mr. Luu Danh Duc - Deputy General Director of LPBank presented banking technology solutions to the leaders of the Government and the State Bank of Vietnam.
A notable point at the event was LPBank's AI call center solution, which is operated by voice biometrics, helping to identify and support customers 24/7. According to Mr. Luu Danh Duc - Deputy General Director of LPBank, the system has helped reduce 50% of personnel pressure and improve customer experience thanks to behavioral analysis and automatic identification.
In addition, LPBank also introduced the LPBank HealthCare solution - a smart medical examination and treatment registration platform integrating VNeID and hospital management software (HIS). This solution not only helps optimize the medical examination and treatment process but also promotes cashless payment, data transparency and reduces management costs at medical facilities.
MSB's presentation attracted the attention of Government and State Bank leaders.
Meanwhile, MSB has contributed its voice from another direction - providing digital payment solutions for the electricity industry, with more than 1.4 million electricity transactions in 2024, worth nearly 2,000 billion VND. Mr. Nguyen Phi Hung - Deputy General Director of MSB affirmed: MSB not only creates a good experience, but also contributes to building a flexible, smart and sustainable bank". MSB was honored as "Best Digital Transformation Retail Bank in Vietnam 2025" by Global Banking & Finance Review.
"MSB is committed to continuing its digital transformation journey, constantly innovating to bring the best values to people and businesses, thereby contributing to the overall development of the Vietnamese banking industry," affirmed Mr. Nguyen Phi Hung.
Mr. Minh
Source: https://baochinhphu.vn/chuyen-doi-so-nganh-ngan-hang-tu-giai-phap-thanh-toan-thong-minh-den-tich-hop-du-lieu-dn-102250530201657749.htm
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