To make Nha Trang more and more beautiful in the eyes of tourists

Nha Trang - Khanh Hoa not only has beautiful nature, diverse tourism services but also friendly and gentle people. Those are the comments of most tourists when coming here...

Make a good impression with small things

Nha Trang is becoming more and more beautiful in the eyes of tourists. And if we want tourism to develop sustainably, we need to create a good impression on tourists right from the first moment. Understanding this, in the past few months, Nhatrangtourist One Member Co., Ltd. has given gifts to international tourists when they go on tours to explore Nha Trang - Khanh Hoa through the company. The traditional Vietnamese conical hats with a picture of a coconut tree and the words "I love Nhatrangtourist" given by the company have become a meaningful gift for tourists. Every time they receive a gift, tourists are especially excited because their names are written on the conical hats. “We give conical hats to tourists to promote the company’s brand, and at the same time, we also want to spread the cultural values imbued with the national identity of Vietnam to international tourists. Therefore, we order quality hats, hire people to draw additional patterns on the hats… and the guests’ names. When receiving such gifts, tourists feel respected and they will feel the impressive friendliness of the Vietnamese people’s welcome. And when they return home, tourists will cherish the souvenir, thereby promoting their homeland Vietnam,” said Ms. Nguyen Thuy Lan Anh - Director of Nhatrangtourist One Member Co., Ltd.

Staff of Nhatrangtourist One Member Co., Ltd. (ao dai) giving hats to Korean tourists. Photo: Nhatrangtourist

Also with the desire to create a good impression on tourists, recently, Nha Trang - Khanh Hoa Tourism Association (the core is the Tour Guide Association) coordinated with Cam Ranh International Terminal Joint Stock Company and a number of units to organize a garbage cleanup along Nguyen Tat Thanh Street, the area in front of the entrance to Cam Ranh International Airport with more than 150 volunteers participating. “Nguyen Tat Thanh Street connecting Cam Ranh International Airport and Nha Trang City is the place that creates the first impression for tourists coming to Nha Trang - Khanh Hoa by air (it is also the last stretch of road for tourists from Nha Trang to the airport to say goodbye to Khanh Hoa). This is a beautiful road, but because many sections do not have clear management, in the past, along both sides of the road there was still a lot of uncollected household waste, especially plastic bags, bottles, lunch boxes, etc., especially the section near Cam Ranh International Airport. Therefore, Nha Trang - Khanh Hoa Tourism Association and other units have chosen to clean up the waste on this section of road to create a good impression on tourists; at the same time, contributing to spreading and raising public awareness about preserving a green - clean - beautiful living environment", said Mr. Bui Minh Thang - representative of Nha Trang - Khanh Hoa Tourism Association.

Every citizen must be a tourism ambassador.

It is difficult to list all the good deeds of the government, businesses, and people of Nha Trang - Khanh Hoa towards tourists. But that does not mean we should be subjective, because sometimes there are still "bad apples spoiling the barrel". Recently, the online community has continuously "exposed" the famous banh can restaurant on To Hien Thanh Street (Nha Trang) for its bad attitude towards customers. According to the reflection of many tourists and locals, the staff of this banh can restaurant always shows annoyance if customers order a portion of banh it, even refusing to serve. When customers complain, the staff of the restaurant yells and shows contempt for customers with very impolite language. On the travel website Tripadvisor, many tourists have rated coming to this restaurant as a "bad experience" during their trip to Nha Trang. Although it is only a private matter between this restaurant and tourists, it still affects the good impression of tourists on the people of Nha Trang - Khanh Hoa.

Artisan guides tourists in making conical hats at Cham Oasis Craft Village of Champa Island.

Talking to Khanh Hoa Newspaper reporter, Ms. Nguyen Thi Le Thanh - Director of the Department of Tourism shared that the tourism industry as well as the local government always want to build a civilized and friendly tourism environment. In recent years, Nha Trang has been very strong in handling the situation of restaurants "ripping off" tourists and street vendors soliciting tourists. The vast majority of businesses and people in Nha Trang are very conscious in behaving well with tourists. Thanks to that, the tourism environment in Nha Trang has improved. The image of Nha Trang - Khanh Hoa is increasingly beautiful in the eyes of tourists. However, in reality, it is very difficult to absolutely control the bad image and behavior in tourism business activities. Somewhere there are still substandard behaviors and behaviors of restaurants and business people towards tourists. In the era of strong information spread on social networking forums, each incident that occurs causes significant consequences, affecting the image of the destination and the tourism environment of the land of Agarwood. To deal with this issue, the tourism industry and local authorities need to strengthen coordination in inspecting and controlling business activities of goods serving tourists; at the same time, always monitor information reflecting incidents through hotlines and social networking forums to proactively detect, verify, prevent and promptly handle violations affecting the image of Nha Trang - Khanh Hoa tourism.

Tourists coming to Nha Trang not only use the resort, sightseeing, and culinary services of businesses, but also interact with local people and use many other small services... Just one bad experience can leave a bad impression on tourists about Nha Trang - Khanh Hoa tourism. Therefore, in addition to the efforts of local authorities, functional sectors, businesses, each citizen and tourism worker must be a tourism ambassador, conveying the message of a friendly, safe, and attractive Nha Trang - Khanh Hoa tourism environment to tourists.

THANH NGUYEN

Source: https://baokhanhhoa.vn/du-lich/202408/de-nha-trang-ngay-cang-dep-hon-trong-mat-du-khach-5a472c5/