Use eKYC video call with AI technology to open a bank account

Video call eKYC is a form of customer identification through video calls. Specifically, customers will complete 100% personal information authentication online through video calls with support staff of banks and financial institutions.

Through this call, the staff will verify the identity documents, check the authenticity of the image, and thereby support the completion of customer requests.

The accuracy of each eKYC video call provided by TrueID is up to 95%. Source: TrueID.

Thanks to the integration of advanced artificial intelligence technology, eKYC video calls simultaneously compare real people and identity documents, helping to effectively prevent fraud and increase the ability to serve customers in places where banks and financial institutions do not have branches or transaction offices.

Video calling also helps financial lending and personal credit companies quickly and accurately assess customers before deciding to approve their applications.

Recently,ACB Bank has launched the ACB Lite automatic banking model. Here, customers can perform transactions such as depositing, withdrawing money, opening payment accounts, and quickly issuing Visa Debit cards 24/7, completely digitally, without needing direct support from bank staff.

To develop this automated banking model, ACB has cooperated with TrueID, applying the eKYC video call feature, thanks to which customers can increase the transaction limit to 500 million VND each time after performing identity authentication via video call. Meanwhile, with normal eKYC (electronic identification based on identity documents), customers can only open a card with a maximum transaction limit of 100 million VND/day.

Preventing counterfeit risks

Video call eKYC is still quite new in the Vietnamese market, so choosing a partner to provide this service needs to be very careful, especially for businesses operating in the financial sector, which has many potential risks of profiteering and falsifying documents. The larger the business, the more stringent the requirements for technology partners with many criteria on security, safety and the ability to integrate eKYC into existing systems.

TrueID's solution helps financial and credit institutions expand their services, save time processing customer requests while still ensuring minimal risk of fraud.

Specifically, through Face Recognition and Optical Character Recognition technology to compare information and authenticate identity documents, eKYC video calls allow financial and credit institutions to approve credit card opening applications to conduct foreign transactions, although this requirement previously forced customers to go to the counter to do so.

At the same time, with the current level 2 electronic identification requirements, banks can completely open maximum payment limits for tens of thousands of accounts per day, helping to expand business to areas that do not have the conditions to invest in many physical branches.

Since early July 2020, the State Bank has officially allowed a number of banks to pilot the eKYC electronic customer identification application.

Since then, the bank has continuously launched many new types of eKYC to serve the increasing needs of customers, while meeting the Government 's strict requirements on the security and safety of eKYC.

Optimistic comments on the future of artificial intelligence in Vietnam At the FPT International Technology Forum (FPT Techday) held on the morning of October 24, many experts gave optimistic comments on the development of artificial intelligence (AI) in Vietnam.

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