Cao Phong district promotes administrative reform

(HBĐT) - In recent years, Cao Phong district has focused on administrative reform (AR), implementing synchronously in all 6 reform areas. In particular, the district has improved the quality and efficiency of the Reception and Results Department (TN&TKQ), creating conditions for organizations and individuals to carry out administrative procedures (AP) quickly and neatly. Many procedures have been shortened and resolved on time, bringing satisfaction to the people.

People come to resolve administrative procedures at the Reception and Results Department of Cao Phong district.

At the District Department of Natural Resources and Environment, 100% of administrative procedures are publicly listed. The one-stop software has been put into use and applied to the following areas: Construction, land, business registration, labor - war invalids and social affairs, justice - civil status with over 100 administrative procedures. In addition, the district tightens discipline, discipline, enhances sense of responsibility, attitude of serving the people; periodically evaluates the results of performing tasks to have direction to consolidate and arrange qualified and competent staff to promote the highest efficiency.

Feeling the obvious change in the process of receiving and processing documents of the local state administrative agencies, Ms. Nguyen Thi Sao, Binh Thanh commune said: Coming to the Department of Natural Resources and Environment of the district, when we need to do documents and procedures, we find it very quick and convenient, saving time and effort. The working attitude of the specialized staff is enthusiastic, dedicated, and does not make things difficult for the people. We are very happy for this positive change.

The implementation of the one-stop, one-stop mechanism continues to be maintained at the District Department of Natural Resources and Environment and 10 commune-level units, actively contributing to administrative procedure reform, improving the effectiveness and efficiency of the state administrative apparatus and enhancing the satisfaction of people and businesses with the services of administrative agencies at all levels. By the end of May, the whole district received 5,820 administrative procedure records, of which 5,783 records have been and are being processed within the deadline (5,778 records were processed before and on time; 5 records were processed past the deadline; 37 records are being processed within the deadline). The rate of administrative procedure records processed on time by the District People's Committee reached 100%, and by the Commune People's Committee reached 99.36%.

The district is focusing on building and developing e-government. 100% of departments, agencies, branches, and People's Committees of communes and towns use specialized digital signatures of organizations and 100% of leaders of agencies and units use personal digital signatures to exchange electronic documents on the network environment. Since the beginning of the year, the entire system has received 6,891 incoming documents; the total number of outgoing documents is 1,468, the total number of outgoing documents with digital signatures is 1,436, reaching 97.8%. 6/10 communes and towns have been supported to install online meeting room systems. This is a channel for exchanging information, meeting, and orienting work directly, without going through paper documents from the district to communes and towns.

Comrade Vu Duc Hong, Deputy Head of the Department of Internal Affairs of Cao Phong district, said: To improve the quality of administrative procedure settlement, the district focuses on improving the quality of the civil service apparatus at all levels. The district has directed units to develop working regulations and assign tasks in the direction of clear content, clear completion progress, and clear responsibility of the person in charge. In the coming time, the district will continue to seriously review legal documents; promptly detect, amend, and supplement documents with incorrect authority and signs of illegality in order to improve the effectiveness and efficiency of state management in the locality. Strongly apply information technology in handling administrative procedures. Continue to innovate and improve the effectiveness of the one-stop and inter-connected one-stop mechanisms.

At the same time, promote the implementation of administrative procedures in the electronic environment so that people and businesses can perform services anytime, anywhere. Strengthen training and fostering to improve the professional qualifications, skills, professionalism, and dedication to serving the people of officials and civil servants working at the one-stop department, creating satisfaction for people and businesses. Apply information technology in state management agencies; promote the improvement of the quality of internet service provision in the district; propagate, disseminate, and guide citizens, organizations, and businesses to submit documents and return results via level 3 online public services and public postal services; improve the efficiency of providing level 3 online public services.

Dinh Thang

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