Khanh Hoa improves the quality of administrative procedure reform

Identifying administrative procedure reform as an important task to help create a breakthrough in socio-economic development, in recent times, Khanh Hoa commune has synchronously implemented solutions to improve the quality of administrative procedure settlement, meeting the needs and aspirations of organizations and individuals in the area.

Holding the land use right certificate issued by the Commune People's Committee, Ms. Luong Thi Thuy, Village 5, excitedly shared: "Previously, when I wanted to separate the land plot, I had to wait a long time. But this time, when I came to the Commune Public Administration Service Center, after submitting the application, the commune officials gave me enthusiastic instructions and scheduled a date to come measure the land. After only 20 days, I received the land use right certificate. It didn't take as much time as before, I'm very satisfied."

Previously, when people in Khanh Hoa commune needed to handle procedures related to land, certification or household registration, they often spent a lot of time traveling. The documents had to be edited many times, but now, that situation has been overcome. People can submit documents and receive results right at the Public Administration Service Center of the Commune People's Committee, with quick processing time and dedicated service attitude.

When implementing the two-tier local government model, we have thoroughly grasped the spirit of taking the satisfaction of the people and organizations as the yardstick. Officials and civil servants do not cause trouble, do not make people and organizations have to go back and forth many times.

Mr. Trieu Viet Phu - Vice Chairman of People's Committee, Director of Khanh Hoa Commune Public Administration Service Center

With the viewpoint of doing all the work, not all the hours, not causing difficulties for people and organizations, the administrative procedure implementation processes are publicly posted at the Commune Administrative Service Center, helping people and organizations to understand clearly.

In addition, the commune organizes dissemination and study to raise awareness and attitude of serving the people for cadres and civil servants; regularly updates news of activities; publicizes phone numbers of commune leaders, organizes dialogues with people to receive feedback from organizations and individuals...

At the same time, the Commune People's Committee issued regulations on the organization and operation of the department receiving and returning results according to the "one-stop" and "one-stop" mechanism in handling administrative procedures; assigned 7 officers, including 1 deputy director and 6 civil servants to directly perform duties at the "one-stop" department receiving and returning results at the Commune Public Administration Service Center.

The Vice Chairman of the Commune People's Committee is also the Director of the Public Administration Service Center, responsible for managing and operating internal communication documents between the People's Committee leaders and officials and civil servants to improve work quality and efficiency.

Since the beginning of the year, the Commune Public Administration Service Center has received over 1,400 administrative procedure files, of which over 1,200 files were online and 315 files were sent by post. The number of files resolved before the deadline is 1,391; over 1,400 files were synchronized to the national public service portal; 100% of administrative procedures under the commune's jurisdiction have implemented the "one-stop" and "one-stop-shop" mechanisms, meeting the conditions for receiving files and returning administrative procedure settlement results to citizens and organizations.

According to the assessment of people and businesses' satisfaction, the rate of timely handling of procedures and records of Khanh Hoa commune reached over 99%, with no overdue records.

"The goal of the commune is to build a service-oriented government, focusing on the satisfaction of the people and businesses. The People's Committee of the commune has issued an implementation plan, promoted propaganda work, improved the professionalism and responsibility of each officer at the Commune Public Administration Service Center. Thanks to that, the quality of administrative procedure settlement has been increasingly improved, most of the records are settled correctly and before the deadline; procedures on land and social policies have been shortened by 20-30% compared to before - Mr. Phung Trung Hai - Chairman of the People's Committee of Khanh Hoa commune said.

Administrative procedure reform is not only about shortening time and simplifying paperwork, but also a fundamental shift from management to service. Khanh Hoa commune has been proving that with specific, practical and effective actions.

Source: https://baolaocai.vn/khanh-hoa-nang-cao-chat-luong-cai-cach-thu-tuc-hanh-chinh-post886205.html