Master data, automate sales processes with ChatAI and Automation

DNVN - On the afternoon of October 30, in Hanoi , the workshop "Mastering data - Automating sales processes with ChatAI and Automation" was organized by Bizfly VCCorp & VTC NetViet. The event attracted the participation of many small and medium-sized enterprises in the city.

In the current digital transformation context, AI and automation are driving business growth by improving customer experience and interest, increasing work efficiency. Businesses that can master data, optimize sales processes with Automation combined with AI, can attract and convince customers. However, in reality, there are still many businesses that have not caught up with digital transformation as well as the speed of digital technology development.

The workshop is organized with the aim of helping businesses discover how to optimize customer data sources and automate sales processes; approach practical problems of successful digital transformation implementation from VTC NetViet experts as well as be able to practically solve use cases applying technology solutions in marketing activities.

The event revolved around 3 main issues: Applying ChatAI in optimizing sales consulting performance, revenue breakthrough; Multi-channel data consolidation - From theory to implementation; Smart ways to approach customers with Automation.

Discussing at the workshop about one of the benefits of AI for businesses in the field of customer care, speaker Ngoc Phuong - Head of Bizfly Martech Operations Team, VCCorp shared: AI application is very important. It will help businesses update continuously and respond quickly. If we imagine we have an employee who can dedicate 24/7, never get angry with customers, understand what our customers need, want, understand all the products available, understand the direction and desires of the business, bring the best things to customers.

So customer care will not be too difficult. From there, AI can also provide sample forms to help us close orders, confirm orders, and then transfer KPIs to sales software to automatically create and send orders to the business's customers.

The speakers' sharing and the guests' enthusiasm have motivated businesses to accelerate digital transformation, optimize performance and improve customer experience. Hopefully, after this workshop, participants will be more confident in applying modern digital tools and technologies to promote sustainable development for their businesses.

Ha Linh

Source: https://doanhnghiepvn.vn/chuyen-doi-so/kinh-te-so/lam-chu-du-lieu-tu-dong-hoa-quy-trinh-ban-hang-voi-chatai-va-automation/20241104033411176