Multi-point electronic reception and payment flow process at Provincial General Hospital

The reception flow process creates favorable conditions for people when coming to see a doctor or receive treatment.

The multi-point electronic reception and payment process at the Provincial General Hospital helps optimize resources and reduce errors in the working process, simplify administrative procedures, shorten the medical examination and treatment process; reduce overload in queuing to pay for medical examination and treatment fees; be quick in reception and guidance, aiming at the satisfaction of people when coming for medical examination and treatment, contributing to improving the quality of service and reputation of the unit.

The reception process at the Provincial General Hospital for health insurance patients in the right area is carried out at the Kiosk: Health insurance patients move to location 3 of the electronic reception Kiosk, provide ID card/ID card

Health Insurance/VNeID/VssID for reception -> Kiosk scans QR code or reads CCCD chip to get information, check health insurance card information, update card expiration information/latest health insurance information -> select specialty -> click Register for examination -> print examination form with waiting number, clinic address, go to clinic to wait for examination.

Streamlining helps shorten procedures and processes for medical examination and treatment.

For patients who pay fees and use health insurance outside the designated area, please visit the reception desk:

Step 1: Patients move to get a number and wait in line at the Kiosk that issues numbers and prints out waiting numbers for each patient.

Step 2: The patient moves to the waiting chair at the reception counter, waits for the reception doors to call the patient in for reception.

Step 3: Patients provide CCCD/Health Insurance card/VNeID/VssID or declare information for the reception department to exploit data into the reception software system.

Step 4: Enter complete information into the HIS software system, print the examination form with the patient's waiting number.

Outpatient payment process at Provincial General Hospital:

Step 1: All patients are triaged and received, and after receiving them, they go straight to the examination room to wait for examination.

Step 2: At the clinic, the doctor orders clinical tests and makes payment according to the following procedure:

- Bank payment via QR code: The clinic creates a QR code printed on the advance payment request form -> Patients/relatives use the payment application to scan the QR code to pay right at the clinic.

- Cash payment: Patients go to the cashier counter on the 2nd floor of the 9-story building to make a cash advance.

Step 3: The patient performs paraclinical tests after paying the full amount.

Step 4: The patient returns to the clinic to read the conclusion.

Step 5: The doctor prescribes medication and finishes the examination.

Step 6: The patient goes to the cashier to make payment, get the bill and get the medicine.

Source: https://baolaocai.vn/quy-trinh-phan-luong-tiep-don-va-thanh-toan-dien-tu-da-diem-tai-benh-vien-da-khoa-tinh-post401723.html