Tay Ninh: Outstanding results in administrative procedure reform.

In 2025, Tay Ninh province achieved many outstanding results in administrative procedure reform and improving the quality of service for citizens and businesses.

Tay Ninh Provincial Center for Public Health and Civil Engineering

Tay Ninh province has one provincial-level Public Administrative Service Center (PASC) and 96 commune-level PASCs, fully equipped with facilities, implementing electronic posting of administrative procedures using QR codes, and synchronizing data with the National Public Service Portal.

In recent times, the People's Committee of Tay Ninh province has actively implemented the review, reduction, and simplification of administrative procedures, focusing on restructuring the online public service processes of departments and agencies.

Tay Ninh province currently has over 2,100 administrative procedures published on the province's electronic portal, including nearly 1,700 provincial-level procedures and over 400 commune-level procedures. Of these, nearly 900 procedures are fully available online, and over 1,100 are partially available online.

Notably, 98.99% of administrative procedures are carried out regardless of administrative boundaries, contributing to the facilitation of procedures for people in localities.

Citizens handle administrative procedures at the Public Service Center of Tay Ninh province.

From July 1st to the present, Tay Ninh province has received nearly 700,000 applications; the on-time processing rate has reached over 99%. Of these, applications at the commune level achieved a 99.98% on-time processing rate, clearly demonstrating the role of local authorities in serving the people.

In November alone, at the Tay Ninh Provincial Public Service Center, departments and agencies received more than 13,000 applications. Online applications accounted for over 90%, demonstrating the increasing demand and readiness of citizens for digital services.

For cases that cannot be processed and results delivered on time, the receiving agency will send an apology letter to the citizen or business, clearly stating the reason for the delay and rescheduling the delivery time. The apology letter will also be publicly available on the website of the Tay Ninh Provincial Public Service Center.

A letter of apology to citizens and businesses regarding delays in processing administrative procedures has been publicly posted on the website of the Tay Ninh Provincial Public Service Center. (Screenshot)

Regarding the assessment of public satisfaction, from July to the present, the satisfaction rate has reached 97.88%, which is a positive sign indicating that the quality of service is constantly improving.

Notably, 100% of received documents are digitized; the resolution results are stored and reused in subsequent transactions. Digitization not only shortens waiting times but also increases transparency in document processing.

In 2025, Tay Ninh province received more than 700 feedback and suggestions related to administrative procedures. Most of these feedbacks have been processed and publicly disclosed on the National Public Service Portal. Publicizing the processing results contributes to increased public oversight of the activities of state administrative agencies.

At the Tay Ninh Provincial Public Service Center, Ms. Nguyen Thi Thanh ( Long An ward) shared: "Administrative procedures are carried out very quickly, and the staff provide full guidance on everything I need. I only submitted my application once and was given a date to receive the results in a short time, without having to wait long or make multiple trips."

Mr. Pham Minh Khang came to complete administrative procedures for his company, and within minutes his application was received and processed. Mr. Khang said: "I am very satisfied because I received full guidance right from the start. The application was processed quickly, the procedure was clear, and it helped the business manage its time effectively."

In December 2025, the Tay Ninh Provincial Public Service Center aims to maintain the overdue application rate at below 1%, increase the rate of online applications and online payments, and promote the "Youth Support Counter for Citizens" model.

The review, standardization, and restructuring of administrative procedures are also being accelerated to ensure that 100% of procedures, regardless of administrative boundaries, are published before December 31, 2025.

Source: https://daibieunhandan.vn/tay-ninh-nhung-ket-qua-noi-bat-ve-cai-cach-thu-tuc-hanh-chinh-10400660.html