This is the second consecutive year Vietnam Airlines has been honored in this category by The Airline Passenger Experience Association (APEX).
APEX said the award is based on the evaluation of passenger experiences on millions of flights worldwide. In addition to service quality, Vietnam Airlines is highly appreciated for its ability to connect international passengers to Vietnam through good flight experiences.
Sharing about the award, Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines, said that the airline was delighted and proud to be honored by APEX. This is the result of the efforts of the National Airline. "The award is a testament to our efforts in improving customer experience, affirming the position of the Vietnamese aviation industry in the international arena. This is also the motivation for us to continue improving service quality, bringing customers the best flight experiences," said Mr. Tuan.
Currently, Vietnam Airlines brings together modern aircraft such as Boeing 787 Dreamliner, Airbus A350, Airbus A321neo... At the same time, the unit synchronously deploys service enhancement with activities such as optimizing airport amenities, applying sustainable aviation fuel and cooperating with international airlines to expand flight network, improving customer experience.
In addition, Vietnam Airlines said it is promoting its role as a bridge to introduce the quintessence of Vietnamese culture. "Through publications, videos shown on flights or meals with a strong Vietnamese culinary style, we promote the image of the country and people of Vietnam to international friends, while creating unique cultural discovery journeys for each passenger," the airline representative shared.
In 2023, Vietnam Airlines was honored by APEX for the first time as a "5-star international airline". The APEX award is valid for 2 years, requiring airlines to continuously improve customer experience to maintain this title. In addition to Vietnam Airlines, Korean Air, Lufthansa, Delta Air Lines... were also awarded the 5-star title by APEX.
Previously, Vietnam Airlines won many other international awards such as: Asia's Leading Airline for Economy Class, Asia's Leading Airline for Cultural Identity, Asia's Leading Airline for Cabin Crew Services and Asia's Leading Airline for In-flight Magazine. These awards were presented by the World Travel Awards. In addition, this unit was also honored in the top 20 best airlines in the world by Airline Ratings, top 5 most punctual airlines in Asia - Pacific according to the Cirium data organization...
APEX is a non-profit organization representing the world's leading airlines and suppliers, regularly conducting surveys and evaluating customer experience to improve the quality of in-flight services. Every year, this organization cooperates with the International Flight Services Association (IFSA) and Future Travel Experience (FTE) to rank airlines based on the evaluation results through passenger experience. The results are collected by APEX's partner Triplt - an application that supports itinerary management.
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