Accordingly, AirlineRatings.com examines safety and governance audits, as well as considering fleet age, passenger reviews, profitability, investment ratings, product and service, and employee relations to vote for the world's best airline in 2023.

Vietnam Airlines is proud to own one of the youngest and most modern fleets in Asia such as Boeing 787-9/787-10 Dreamliner, Airbus A350-900 XWB, Airbus A321neo... with an average age of 7 years. Passengers' in-flight experience is improved thanks to the expansion of the wireless-streaming entertainment system on the new generation narrow-body Airbus A321neo fleet and the increase in the number of entertainment programs on the wide-body Airbus A350, Boeing 787.

Vietnam Airlines aircraft. Photo: Provided by VNA

In an effort to bring the most premium seamless experience to passengers, Vietnam Airlines continuously upgrades its products and services, restores domestic and international routes, meets the increased demand of passengers after the pandemic, and contributes to promoting trade, economic , cultural and social development between countries.

Regarding ground services, the airline has become the first airline in Vietnam to apply online check-in service across the entire domestic airport network. After completing the online check-in process, passengers will receive an “Online Boarding Pass” via electronic devices or can print their own passes, then go straight to the passenger security check and boarding gate without having to go to the airline’s check-in counter at the airport for confirmation. The airline provides other diverse check-in methods such as: Telephone check-in in Vietnam, at the airport kiosk (kiosk check-in) and website check-in. In addition, the “Meet and Greet” service provides practical assistance to passengers who need special guidance and priority use of ground services at the airport.

As the national airline, in the coming time, Vietnam Airlines will continue to build a development strategy in parallel with environmental protection, bringing good values to society by changing the packaging of supplies and items, replacing plastic straws with paper straws, researching the replacement of disposable knives, spoons, and forks with recyclable products. The airline has also just completed the "Sustainable Flight Challenge" launched by the SkyTeam Alliance with flight number VN37 from Hanoi to Frankfurt (Germany), giving passengers bags recycled from old life jackets, serving meals from sustainable foods and calling on passengers to bring personal items instead of using disposable items on the flight. With a long-term effort towards the goal of net zero emissions by 2025, Vietnam Airlines is actively calling on airlines around the world to join hands to raise public awareness and respond to practical solutions to minimize the impact on the environment on flights.

Vietnam Airlines is in the top 20 best airlines in the world in 2023. Photo: Provided by VNA

In 2022, Vietnam Airlines has continuously received many awards both domestically and internationally, recognizing the airline's tireless efforts such as: World's leading airline in terms of cultural identity, "Asia's leading airline" in Economy class, "Asia's leading airline brand" by World Travel Awards 2022; Enterprise with products achieving National Brand in 2022 honored by the Ministry of Industry and Trade and the National Brand Council...

During 30 years of development with double-digit growth (except during the pandemic), Vietnam Airlines has been leading the Vietnamese aviation market - one of the fastest growing domestic markets in the world. As a modern airline with a brand widely known for its distinct cultural identity, Vietnam Airlines is aiming to become the leading 5-star international airline in Asia.

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