Livestream of high electricity bill: Warning against false information

When the weather is hot, people should use air conditioning appropriately, set at 27 degrees Celsius or higher, combined with fans to increase cooling efficiency.

According to the Northern Power Corporation (EVNNPC), on August 4, the An Thi Regional Power Management Team - Hung Yen Power Company (under EVNNPC) received a complaint from customer Tran Thi Thu, residing in Mai Xuyen village, An Thi commune, about the high electricity bill.

Immediately after, on August 5, electricity staff came to check the actual situation. The results showed that the metering system was operating normally.

The cause was determined to be a broken insulation on the wire behind the customer's meter, causing an electric leak, increasing electricity consumption.

However, at around 2:00 p.m. on September 4, the customer's husband - Facebook account "Ho Truong" livestreamed to reflect that "the wire behind the meter was removed last month but the meter still rotated, generating 150 kWh."

On the same afternoon, the An Thi Regional Power Management Team went directly to the scene to inspect and work with the customer's family.

Verification results show that the wire after the customer's meter was removed on August 5, so 150 kWh was generated from August 1 to August 5, which is the time when the electric leakage occurred before the wire was removed.

After being clearly explained, the customer understood, agreed and removed the post on his personal Facebook.

Although the customer has removed the post, many Facebook and TikTok pages still copy and re-post old livestream videos , even cut and paste, and add false content to attract views, increase interactions, and cause misunderstandings in public opinion.

Notably, according to the Northern Power Corporation, a number of pages related to the reactionary organization Viet Tan have taken advantage of the incident to post inaccurate information, causing negative impacts, affecting the reputation of the electricity industry and causing confusion among the people.

On the afternoon of September 5, the An Thi Regional Power Management Team coordinated with customers to work with the An Thi Commune Police. At the meeting, customer Tran Thi Thu and her husband Ho Van Truong admitted that they had not contacted the electricity industry to verify the information before livestreaming, leading to inaccurate reflection content and being exploited, causing misunderstandings and spreading negativity on social networks.

The Northern Power Corporation (EVNNPC) and Hung Yen Power Company recommend that people be cautious and carefully verify information before posting or sharing on social networks; when having questions about electricity consumption or electricity bills, customers should contact EVNNPC Customer Care Center directly at 1900 6769 or go to the regional power headquarters for timely inspection, verification and answers.

The electricity industry commits to cooperate with customers to check meters, compare indexes, electricity recording schedules and explain electricity bill calculation methods, ensuring publicity, transparency and accuracy.

At the same time, the electricity industry recommends that households should periodically check their home electrical systems to detect and promptly handle leaks and short circuits, helping to use electricity safely, economically and effectively. In addition, EVNNPC also encourages customers to research and invest in rooftop solar power according to the self-production - self-consumption model to reduce electricity bills and contribute to environmental protection.

vietnamplus.vn

Source: https://baolaocai.vn/vu-livestream-tien-dien-tang-cao-khuyen-cao-canh-giac-truoc-thong-tin-sai-lech-post881436.html