Agribank accompanies the signing ceremony of the "Hanoi Convention" - Creating a safe digital space for sustainable development

This is an important step forward in international cooperation to enhance cybersecurity and create a trustworthy and transparent digital environment.

This event not only marks the first time Vietnam has hosted a signing ceremony for a multilateral convention on cybercrime of the United Nations, but also affirms its position and capacity for global integration in the digital age. The Hanoi Convention - officially named the United Nations Convention against Cybercrime - was adopted by the United Nations General Assembly on December 24, 2024, and opened for signing from October 25-26, 2025 in Hanoi.

As a Gold Sponsor, Agribank wishes to contribute to the success of an important foreign affairs and cybersecurity milestone, while affirming the bank's strong commitment to protecting customers and ensuring safety in the digital world.

In an era where banking and financial transactions are increasingly carried out on digital platforms, the risks from cybercrime and high-tech fraud pose urgent security requirements, not only for businesses and national organizations, but also for individual customers. Agribank always puts the protection of personal information, data security and transaction security in the digital banking system - eBanking, Mobile Banking first.

Agribank has been implementing many security solutions, improving its ability to prevent cybercrime and supporting customers to stay safe when using digital services. Specifically, in 2024, Agribank detected and handled hundreds of cyber attacks, prevented more than 100 fake brand pages, supported hundreds of customers who were scammed online, and performed tens of millions of system protection scans. In 2025, Agribank will continue to invest in modernizing its technology infrastructure, implementing the IT Development Strategy and Digital Transformation Plan to 2025, with a vision to 2030, focusing on data security solutions, preventing cyber attacks, protecting access and ensuring system security, helping customers feel secure when transacting on digital platforms.

Along with that, Agribank regularly recommends customers to be cautious: always carefully check website information, fanpage and links, verify through official channels before making transactions; do not provide OTP codes, passwords, personal information to anyone; only transact through the bank's official channels. Agribank also proactively informs customers widely via the website, fanpage, transaction points (more than 2,000 points nationwide) about common scams such as fake SMS messages, emails, calls from banks or impersonating police officers , prosecutors... Thereby, Agribank hopes that each customer transaction is not simply an operation, but a transaction protected in a safe digital environment and led by a responsible bank.

By participating in international events such as the Hanoi Convention, Agribank further affirms its desire to connect its intrinsic values with the mission of protecting customers from new risks in the digital age. Agribank's customers can rest assured that the bank not only provides convenient - fast - modern utilities, but is also a reliable companion in every transaction, whether traditional or digital.

Accompanying the event " Hanoi Convention" with the theme "Fighting Cybercrime - Sharing Responsibility - Towards the Future", Agribank believes that this companionship will contribute to spreading the value of cooperation and sharing responsibility between countries and organizations, as well as between banks - customers - communities in the fight for a safer network environment.

Agribank is committed to continuing to invest heavily in technology infrastructure, improving information security capacity, diversifying security solutions - from eKYC facial authentication to transaction authentication via Soft - OTP and tokens, and continuously updating risk warning programs, guiding customers on prevention and response methods. Accompanying Agribank, each customer is contributing to building a digital ecosystem - safe, transparent and sustainable.

Accompanying the signing ceremony of the "Hanoi Convention", Agribank commits to continue promoting its pioneering role for a prosperous and sustainable digital future for Vietnam and the international community.

Mr. Minh

Source: https://baochinhphu.vn/agribank-dong-hanh-cung-le-mo-ky-cong-uoc-ha-noi-kien-tao-khong-gian-so-an-toan-phat-trien-ben-vung-102251024170923041.htm