Cao Bang makes breakthroughs in digital transformation, bringing public services closer to the people.

DNVN - From a mountainous border province with limited infrastructure, Cao Bang is gradually asserting its new position in the digital age. Digital citizen platforms, online public services, and cashless payments are deeply integrated into daily life, changing the way the government serves and opening up new development opportunities for this border region of the country.

The fruits of a foundation of willpower and decisive action.

According to the Center for Science and Technology Communication, because Cao Bang province views digital transformation as a central and continuous task in socio -economic development, it has proactively formed a unified "digital institutional framework," creating a foundation for the entire digitalization process.

Many important mechanisms and policies have been issued, including the Digital Government Architecture Framework version 4.0, the Plan to improve the quality of online public services, and the Project to popularize digital skills for citizens.

In addition to focusing on institutional reforms, Cao Bang 's digital infrastructure has also been invested in comprehensively and strongly. To date, the entire province has more than 1,200 base stations, ensuring that 100% of communes have fixed broadband internet connections and 3G/4G mobile connections.

5G coverage has reached city centers and densely populated residential areas, while dedicated data transmission networks from provinces to communes, along with cloud computing platforms and interconnected data sharing, have been stably implemented, ensuring seamless connectivity.

The delegation from the Ministry of Science and Technology conducts a field survey at the Public Administrative Service Center in Cao Bang province. Photo: Science and Technology Communication Center.

Alongside infrastructure investment, Cao Bang is stepping up its communication efforts and raising digital awareness. "Learning and doing digital transformation" programs are being widely implemented through conferences, training courses, and community activities.

In particular, the "Popular Digital Literacy Movement" has become a model, helping ethnic minorities and rural people easily access basic digital skills.

To date, the province has 1,241 community-based digital transformation groups with over 9,300 members, acting as a bridge between technology and the people.

These "digital ambassadors" have brought technology to remote villages, guiding people to submit applications online, look up procedures, and make electronic payments, thereby spreading digital culture to every household.

Thanks to decisive and coordinated implementation steps, Cao Bang has recorded positive results in its digital transformation journey.

The province's administrative procedure information system currently provides 1,672 online public services (both full and partial).

By the end of August 2025, 84.63% of records will have been issued electronically, and 82.44% of records and results will have been digitized.

Notably, the Cao Bang Digital Citizen Platform, launched in 2024, has attracted over 21,000 downloads; this platform not only supports the lookup of procedures but also allows citizens to submit feedback, suggestions, and interact online, helping the government provide faster and more relevant services.

In the digital economy sector, 99.26% of businesses in the area have adopted electronic invoices.

Approximately 80% of people aged 15 and over have bank accounts, while more than 45,000 mobile money accounts have been activated.

The "Cashless Street" model on Kim Dong pedestrian street (Thuc Phan ward) has become a shining example, contributing to promoting a modern payment culture.

The healthcare and education sectors are leading the way, with 100% of public hospitals collecting medical fees electronically and 100% of schools paying salaries through banks.

In addition, the Ministry of Interior also pays benefits to war veterans through bank accounts, which helps increase transparency, save costs, and provide convenience for the people.

In the digital age, the movement to learn about and use smartphones and exploit digital platforms is spreading widely.

Thanks to direct support from community-based digital transformation teams, people in remote and rural areas are now proficient in looking up procedures, submitting applications online, and paying bills.

The people of Cao Bang are undergoing a powerful transformation – from being "technologically hesitant" to becoming "active digital users," moving towards a comprehensive and inclusive digital society.

Challenges and the aspiration for breakthroughs.

Despite achieving many outstanding results, Cao Bang's digital transformation journey still faces numerous challenges.

Currently, the province still has 138 villages without mobile phone coverage and 29 villages without electricity, while the percentage of households with fiber optic internet is only about 60%, lower than the national average.

The digital skills gap between regions remains significant, as evidenced by the fact that many one-stop service officials in remote communes still have to "process" online applications for citizens.

Digital human resources – especially at the grassroots level – remain insufficient and weak, while attracting technology businesses to invest in the province has not been commensurate with its potential, making it difficult to access digital solutions specific to mountainous regions.

Entering the 2025-2030 period, Cao Bang identifies digital transformation as a strategic pillar to realize its aspiration for rapid and sustainable development.

During the "breakthrough" phase (from July 1st to December 31st, 2025), the province aims for synchronized, fast, and efficient data connectivity, ensuring a streamlined and effective two-tier government model.

Key tasks ahead include: achieving 100% telecommunications coverage in all villages and hamlets, building a shared digital learning platform, popularizing digital skills among citizens and officials, and expanding the "Digital Literacy Movement for the People".

The province also prioritizes training and retraining digital human resources and attracting technology experts to the locality to accelerate transformation.

Looking ahead to 2030, Cao Bang aims to perfect its digital government, vigorously develop the digital economy, and build a comprehensive digital society where citizens are at the center, businesses are the driving force, and technology is the key to sustainable development.

Hien Thao

Source: https://doanhnghiepvn.vn/chuyen-doi-so/cao-bang-but-pha-chuyen-doi-so-dua-dich-vu-cong-toi-gan-dan-hon/20251106075751137