Digital transformation to improve the quality of people's health care

With the determination to make technology an important "support" in health care and management, in recent years, the hospital has gradually transformed strongly, making a clear mark in medical examination and treatment activities.

Previously, when coming to see a doctor, patients had to complete many paperwork procedures and wait for a long time at the registration counter. However, this process has now been significantly improved, reducing crowding and shortening waiting time for patients.

To do that, General Hospital No. 3 has applied synchronous medical examination and treatment management software, helping to digitize all patient information right from the reception stage. With just the QR code on the chip-embedded citizen identification card or health insurance card, patients are quickly authenticated. This change is an important step in the digital transformation roadmap that General Hospital No. 3 is persistently implementing, helping patients to be served quickly and conveniently, creating satisfaction when coming to see a doctor or receive treatment.

A corner of Lao Cai Provincial General Hospital No. 3.

Since November 2024, the electronic medical record system has been deployed throughout the hospital, helping doctors and nurses easily look up patient medical examination and treatment information, no longer spending much time searching for information in paper records. All information on test indications, diagnostic imaging, drugs, and treatment regimens are updated and communicated between departments, helping to make treatment more unified and accurate.

People can come for examination, reception and guidance to get a queue number.

Mr. Tran Manh Hieu, Nghia Lo ward shared: "When I came here for a medical examination, I found the patient reception very enthusiastic and thoughtful. The doctors and nurses enthusiastically guided me through the process of getting a queue number and answered questions about getting a number according to regulations."

People come to sit and wait to be called in for examination.

Mr. Hieu's story is just one of thousands of positive responses the hospital has received when implementing technology applications in treatment.

As a hospital that plays a role in health care for people in the Western districts, General Hospital No. 3 focuses on investing in equipment, promoting digitalization in testing and diagnostic imaging. Test results are returned automatically on the system, directly linked to the management software so doctors do not have to wait for paperwork to be transferred. The system of ultrasound, digital X-ray, and CT Scan machines is integrated with modern image processing technology, supporting doctors in early diagnosis of many diseases.

The connection of test data between departments helps to limit the need for repeated testing, saving costs and ensuring the accuracy of results. Diagnostic images are stored long-term, serving long-term patient monitoring, especially for chronic diseases such as: cardiovascular, blood pressure, diabetes...

General practitioner Le Nghia Long examines and consults people.

General practitioner Le Nghia Long - Emergency Department, Provincial General Hospital No. 3, shared: Digital transformation has helped us a lot. Procedures for patients will be faster, especially administrative procedures. For doctors - we always have to update new knowledge on digital platforms.

All tests are performed on modern machinery.

Grasping the trend of the medical industry and the needs of the people, the hospital has put into use the online medical examination registration service via the website, hotline number and Zalo Official application. People can choose the department, doctor, and appropriate examination time, limiting the overload situation during peak hours.

Along with that, the hospital promotes cashless payment in many forms, such as: QR code scanning, e-wallet, bank card. This solution not only helps patients but also provides transparency, reducing pressure at the fee collection counter. Up to now, the rate of patients paying cashless at the hospital accounts for more than 60% of the total number of visits, an impressive number for a class 2 hospital.

Digital transformation is only effective when the medical team has a firm grasp of the skills to use technology. Therefore, the hospital regularly organizes training courses on management software applications, information system security, and operations with electronic medical records. The hospital's IT technical team is strengthened to ensure timely handling of any problems that arise.

In particular, the hospital identifies information security as a top priority. The patient's medical data system is secured according to the standards of the Ministry of Health , with clear access rights, minimizing the risk of information leakage. Data backups are performed periodically every day, serving to restore the system when necessary.

Each test sample is attached with a QR code.

Mr. Bui Duc Hung - Information Technology Officer, in charge of digital transformation of General Hospital No. 3, shared: In addition to converting in all areas of examination and treatment, the hospital has also covered the entire hospital with Wifi, with 02 frequency bands (01 frequency band for patients and relatives; 01 frequency band for staff, nurses and doctors.

Thanks to the application of digital technology, the medical examination and treatment processes at General Hospital No. 3 have become more scientific and faster. The number of patients returning for regular check-ups has increased every year, reflecting people's trust in the quality of the hospital. Thanks to that, each year the hospital receives over 22,000 inpatients and about 125,000 outpatients, contributing to reducing the workload and optimizing professional work.

Screening examination at the examination department.

Not only stopping at basic applications, the hospital is aiming to deploy the Telemedicine project with Viet Duc Friendship Hospital, Hooin Project with Hanoi Medical University, using Zoom for remote medical examination and treatment, connecting with provincial and central hospitals to consult difficult cases. This is considered an important step to help people in the highlands access high-quality medical services right in the locality, without having to transfer to other hospitals, which is costly and time-consuming.

Dr. Phan Thanh Ton - Director of Provincial General Hospital No. 3, said: In the development strategy, we clearly identify that the hospital must develop comprehensively and especially must have a standard management system. To achieve this, the key issue is to apply information technology and digital transformation in all areas of the hospital's operations.

Panoramic view of General Hospital No. 3 from above.

With the right orientation and determination of the entire system, General Hospital No. 3 is gradually affirming its pioneering role in digital transformation of healthcare in the western region of the province. These changes not only help improve the quality of medical examination and treatment but also create an important premise for the hospital to approach modern standards, aiming at the goal of providing better and better healthcare for the people.

Source: https://baolaocai.vn/chuyen-doi-so-de-nang-cao-chat-luong-cham-soc-suc-khoe-nhan-dan-post886839.html