Technology helps customers experience the journey of attachment with PVcomBank

Based on the aggregated data on the process of engagement and use of financial services from the time of account opening, PVcomBank has built and sent to each customer a short film with different impressions through vividly and uniquely designed images.

Important milestones will be recorded when customers experience the "10-year journey of connection" on PV Mobile Banking.

According to PVcomBank, “The 10-year journey of connection” is also a deep and sincere gratitude that the Bank wants to send to all customers. With a different and new experience on the online platform, customers can completely save those meaningful moments themselves or share with family and friends about impressive milestones such as: the day the customer opened the first beautiful account number; total amount of money transacted into the account; number of financial transactions made; number of transactions via credit card... After completing their experience journey, customers will receive 1 gift box opening to have a chance to win a special prize worth up to 10 million PVOne points.

Mr. Pham Nam (Hanoi) was very excited to receive information about his journey with PVcomBank. “ I have been a customer of PVcomBank for just over 3 years and am very satisfied with the bank's financial services. Through this experience, I know that I use credit cards and money transfers the most. That's right because now is the cashless era, you only need a phone and a card to go anywhere. Another part is because of PVcomBank's PVOne loyalty points accumulation policy with a diverse gift store for customers to choose from" , Mr. Nam shared.

Another customer, Ms. Hong Ngoc (Da Nang) learned more about credit cards after reading the "message" from PVcomBank. " I rarely open a card but mainly use cash and transfer money. After reading the information that PVcomBank's credit card refunds annual fees up to 950,000 VND, accumulates PVOne points up to 3% of transactions, I have activated and used it more often. It is really much more convenient than using cash," Ms. Ngoc said.

From the information PVcomBank introduces, customers are more interested in other products and services of the bank.

In addition to the "10-year journey of connection", the "Opening potential - Opening the future" series of activities offers more than 500,000 gifts, which are valuable PVOne reward points packages for customers when making financial/non-financial transactions to express gratitude to customers on the occasion of the 10th anniversary of the launch of the PVcomBank brand. In addition, customers can also participate in the "Hunting for reward points - Winning quality gifts" challenge on PV Mobile Banking, thereby accumulating reward points to win attractive prizes from the program such as iPhone 14 Pro Max, Apple Watch SE 2022... or lucky turns to receive gifts with the chance to win PVOne reward points. With the accumulated PVOne reward points, customers can use them to exchange for a variety of gifts, from physical items, cash to E-vouchers... depending on their needs and preferences. Also during this period, PVcomBank simultaneously implemented a program to reduce the point exchange rate by 50% for E-voucher gifts on the PVOne gift exchange page until October 31, 2023 with many attractive gifts such as: shopping, dining, entertainment, health, beauty, utilities...

In an effort to conquer diverse customers in all segments, PVcomBank has been constantly developing, launching new products, improving service quality, focusing on completing the digital transformation task, fully meeting customer needs, and enhancing user experience in the online environment. Looking back on the "10-year journey of connection", PVcomBank and customers will explore future potentials together with many diverse, modern, and convenient financial solutions.

Source: https://www.congluan.vn/cong-nghe-giup-khach-hang-trai-nghiem-hanh-trinh-gan-bo-cung-pvcombank-post269706.html