FPT Retail's Board of Directors answers shareholders at the General Meeting. Photo: FPT Long Chau
Notably, at the Shareholders' Meeting, the issue of widespread counterfeit drugs and fake foods was a matter of concern for FRT shareholders, who raised questions with the company's management, in the context that authorities had just dismantled many counterfeit production lines.
Ms. Nguyen Bach Diep - Chairman of the Board of Directors of FPT Retail and General Director of FPT Long Chau said that the unit welcomes the authorities for bringing to light organizations that produce fake drugs and fake functional foods, helping the market to be more transparent and competitive. Long Chau resolutely says "no" to counterfeit goods, commits to transparency and compliance with the law.
Regarding business experience, in recent times, many methods have been implemented to strictly control pharmaceuticals entering the pharmacy chain.
For drugs, all legal drugs must have a registration number issued by the Ministry of Health , printed on the drug box and product packaging. When looking up on the Drug Administration Portal, information must be available and still valid for circulation. Hand-carried and counterfeit goods can hardly meet this requirement.
For functional foods, all products must have a product declaration certificate from the Food Safety Department. Currently, Long Chau has posted this certificate on each product in detail on the website and application so that customers can proactively view it.
In addition, although not required, Long Chau has proactively worked with all domestic and imported functional food suppliers to have inspection certificates from the National Institute for Food Safety and Hygiene Control (NIFC) to confirm the correct ingredients and content.
Next, Long Chau cooperated with NIFC to conduct random sampling testing, going to stores, warehouses, factories, etc. for inspection.
In case the product is found to not meet the initial declaration, it will be immediately removed from the shelves.
Expect positive growth from both chains
The congress unanimously approved the revenue plan of VND48,100 billion and pre-tax profit of VND900 billion. Of which, revenue from FPT Shop chain is expected to grow by 6% and revenue from FPT Long Chau chain is expected to increase by about 28% - continuing to be the main growth driver of FRT.
This plan was developed in the context of the Vietnamese economy forecasting a positive recovery at the beginning of the year. However, with fluctuations from the geopolitical situation and global macro factors as well as recent trade tensions, FPT Retail approaches 2025 with a cautious, flexible mindset, striving for effective and sustainable growth.
FPT Retail has approved many key strategies for the new fiscal year. Photo: FPT Long Chau
FRT's key actions in 2025
In 2025, FPT Long Chau aims to open 430 more pharmacies and vaccination centers, continuing to maintain its No. 1 position in the market share of prescription drugs, new-generation drugs and rare drugs. The vaccination system will be fully updated with new vaccines to meet the needs of protecting people's health. With an orientation towards innovation, Long Chau is committed to actively contributing to the goal of building a modern, transparent and effective healthcare system.
FPT Shop continues to restructure its product portfolio, introducing smart, energy-saving electrical appliances into its retail system, especially targeting young family customers. At the same time, the company promotes the development of FPT virtual mobile network (MVNO) and researches new digital services to enhance user experience, aiming for sustainable growth.
Vietnam is entering an era of strong growth, with the determination to comprehensively transform digitally in all fields. Digital transformation is not only a global trend but also an important task, affirmed in Resolution 57-NQ/TW of the Politburo. Determining "digital transformation to bring the best experience to customers" as a guiding principle, FPT Retail is extremely serious about investing and applying the latest technologies in all activities.
FPT Retail has identified digital transformation as a strategic focus. At FPT Long Chau, a series of technology solutions such as 24/7 health consultation, service personalization, medical connectivity and data encryption using blockchain are being deployed to optimize customer care and ensure information security.
With FPT Shop, AI technology will support personalizing customer experiences through smart product suggestions, automated customer care and improved after-sales services, contributing to promoting the digitalization and modernization of Vietnam's retail industry.
PV
Source: https://baochinhphu.vn/day-manh-chuyen-doi-ai-fpt-long-chau-nang-tam-trai-nghiem-cham-soc-suc-khoe-cho-moi-nha-102250426143057753.htm
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