Hanoi: 100% of customers pay electricity bills without cash

Previously, electricity workers had to go to customers' homes to collect electricity bills, but now, 100% of the annual electricity bill is collected by Hanoi Electricity Corporation (EVNHANOI) through non-cash payment.

Mr. Le Hai Ngoc (Dong Da, Hanoi) is the owner of 3 accommodation businesses in districts in the city. Because the business location and the house are far apart, in the past, Mr. Ngoc often had to travel many times a day to pay the electricity bill. However, in the past few years, all electricity payment transactions for his family and rental properties have been done on the phone.

Having lived and done business in Hanoi for decades, Mr. Ngoc is one of the people who has clearly witnessed the changes in electricity bill payment, from the time when electricity workers went door to door to send bills to collect money to the time when 100% of transactions were paid online. This is one of the biggest changes that EVNHANOI has improved in customers' electricity bill payment activities.

Easily check and pay electricity bills on EVNHANOI ecosystem.

Currently, EVNHANOI has improved the reliability of electricity supply, while helping customers easily access, participate in, and monitor electricity services. With just a smart mobile device with Internet connection, customers can easily use the electricity bill payment feature through electricity industry applications such as EVNHANOI website, EVNHANOI app, zalo OA EVNHANOI, National Public Service Portal...

To download and use the EVNHANOI app, customers just need to search for the keyword "EVNHANOI" on the App Store (for iOS operating system) and Google Play (for Android operating system) on their mobile devices. After successfully logging in, on the home screen, customers select the "Bill payment" feature and choose the payment method to easily pay their electricity bill.

In addition, at the EVNHANOI app, before paying the electricity bill, customers can also look up information about electricity usage and use the electricity bill calculator to check whether the electricity industry has calculated correctly or not, which helps increase transparency in customer service of the Capital Electricity.

How to pay electricity bill via EVNHANOI app.

In EVNHANOI's customer care ecosystem, users can also access the website: evnhanoi.vn and the National Public Service Portal to pay electricity bills. On the EVNHANOI website, after successfully logging in, users select the Online Payment and Electricity and Other Services Payment icons, select the payment unit and follow the instructions.

With the National Public Service Portal, after successfully logging in, users select Online Payment, go to Electricity Bill Payment, enter Electricity Customer Code, enter Security Code, view Payment Amount and make Payment.

How to pay electricity bills through the National Public Service Portal.

It can be seen that in the 4.0 industrial revolution, the capital's electricity industry has quickly caught up and applied science and technology in business and customer service so that customers can easily access, participate and monitor.

During the process of making electricity payment on EVNHANOI applications, if you need advice and answers, please contact EVNHANOI customer care center via hotline 19001288 (24/7 service).

Source: https://dantri.com.vn/kinh-doanh/ha-noi-100-khach-hang-thanh-toan-tien-dien-khong-dung-tien-mat-20240523085042949.htm