Customers are at the heart of sustainable development

Promoting the Party's leadership role in the process of implementing tasks, the Lai Chau PC Party Committee has linked the leadership of mass mobilization work and grassroots democracy implementation with professional activities. Accordingly, the Company has required all cadres, party members and employees to regularly communicate with customers, always respect, listen, wholeheartedly explain and thoroughly guide the work process; strictly comply with regulations on conduct and communication with customers; enhance sense of responsibility, attitude of serving customers with dedication and professionalism; contribute to improving the quality of customer services.

PC workers perform electrical repair services for customers.

During the last term, with a team of highly qualified human resources, Lai Chau PC is effectively providing 13 types of electricity production and business services according to Decision No. 2586/QD-EVNNPC dated November 1, 2023 on promulgating the Regulations on the process of providing electricity services applied in the Northern Power Corporation, including: consulting and supervising electrical works; installing and repairing wires after the meter; construction and installation of electrical works; major repairs of customer assets; acceptance of electrical works...

Lai Chau PC leaders inspect business results at City Electricity.

Thoroughly implementing the motto "Customers are the center of development" and determined to bring customers the best service quality, PC Lai Chau always strictly complies with the issued regulations. Accordingly, the unit performing electricity service activities must comply with the guidance and direction of professional expertise of the functional departments at the Companies; strictly comply with the regulations and policies of the State and of the Vietnam Electricity Group, of the Northern Power Corporation to bring trust and prestige to customers when using electricity services. Contributing to the overall success of PC Lai Chau in recent years; typically in 2024, commercial electricity increased by 4.21% compared to the assigned plan; revenue from electricity production and business services reached approximately 20 billion VND, reaching 101.14% compared to the assigned plan; Electricity production and business service profit reached 141.11% compared to the plan assigned by the Corporation and grew by 26.8% compared to 2023.

Tan Uyen Electricity workers guide customers on how to use electricity safely and economically.

PC Lai Chau is focusing on creating the image of a business with a strong cultural foundation, high-quality human resources, modern advanced technology and the best electricity service system, bringing customers experiences and absolute trust. PC Lai Chau has synchronously deployed solutions to improve the quality of electricity supply services, minimizing incidents and sudden power outages that affect production and customers' lives. Strengthening and enhancing the effectiveness of the Operators in remote communes to create the most favorable conditions for customers to quickly access electricity services.

Muong Te Electricity staff instruct customers on how to use the Electricity Industry App.

Entering the 4.0 industrial era when information technology affirms its position, Lai Chau PC has focused on promoting digital transformation in production, business and customer service. Currently, the Company has completed the digitization of 100% of household electricity purchase and sale contracts and standardized customer information on software and in the field; completed the installation of 100% of remote electronic meters for customers. In addition, Lai Chau PC also develops utilities and customer care applications via App/Zalo to send customers timely and accurate information of the electricity industry. At the same time, receiving and resolving requests from customers transacting online via Website, App, customer care hotline number 19006769... creates consensus and improves customer satisfaction.

Implementing the Project to promote payment via banks for public services, PC Lai Chau has signed cooperation agreements with banks in the province and other intermediary partners to facilitate customers in paying electricity bills and electricity services to limit cash payments.

Lai Chau PC staff introduces to customers the services of the Electricity Industry.

Not only improving service quality, Lai Chau PC has also paid attention to implementing customer appreciation activities. Every year, Lai Chau PC implements the Electricity Industry's "Customer Appreciation Month" program with activities such as: giving gifts to households in difficult circumstances; repairing and installing new household electricity systems for poor households and policy families; free industrial cleaning of customer transformer stations; supporting house construction for poor households; organizing voluntary blood donation programs in response to "EVN Pink Week"... These practical activities with high social security have contributed to building the image of Lai Chau PC as a professional towards sustainable development, responsible to the community.

PC Lai Chau officers and workers respond to "EVN Pink Week".

With dedication, professionalism and the motto "Customers are the center of sustainable development", PC Lai Chau always strives to bring customers the "Best Electricity Services". In the coming time, PC Lai Chau will continue to focus on implementing and promoting the application of digital transformation programs in all production and business activities and Electricity services; constantly improve the quality of customer service, strive to fully complete the assigned production and business targets.

Source: https://baolaichau.vn/kinh-te/khach-hang-la-trung-tam-cua-su-phat-trien-ben-vung-733387