Leaders of Hai Linh ward (Nghi Son town) presented marriage certificates and congratulatory letters to the couple who came to register their marriage.
In order for the model of "Friendly Government, Serving the People" to operate effectively, Hai Linh Ward has developed an implementation plan associated with the local political tasks. The ward issued directive documents, propagated through banners and radio, and at the same time thoroughly informed 100% of civil servants about the model's content. The ward invested in facilities for the "one-stop" department such as computers connected to high-speed internet, printers, scanners, cameras, air conditioners and tables and chairs to serve the people. In addition, the ward developed sample letters of apology, thanks, congratulations and condolences to the people; publicly posted administrative procedures (TTHC), forms, fees, citizen reception schedules and leaders' phone numbers for people to report when needed.
In addition, Hai Linh ward organized 100% of civil servants to sign a commitment to well implement the slogans "5 know", "3 don't", "4 show". Specifically, "5 know" means knowing how to listen to people, knowing how to speak so that people understand, knowing how to make people trust, knowing how to apologize, knowing how to thank; "3 don't" means not to bother or harass; not to avoid responsibility; not to be late in the process of handling work; "4 show" means to be respectful in communication; be civilized, cultured, and polite in handling work; listen fully, guide enthusiastically on the work handling process; be close, and explain thoroughly the questions of the people. On the other hand, the ward continues to promote administrative reform by applying information technology in the management and operation of local socio -economic activities; seriously implementing the reception and handling of level 3 and level 4 administrative procedures on the online public service system. From there, it helps civil servants improve their sense of responsibility, public ethics, and connect and be close to the people. At the same time, gradually shift from administrative orders to serving the people of the civil servant team, creating satisfaction for organizations and individuals when coming to contact to resolve administrative procedures.
After more than 1 year of implementing the model of "Friendly Government, serving the People", Hai Linh ward has received 605 records on the electronic "one-stop" environment. Of which, there are 509 records online and 96 records via postal service; 599/605 records have been returned before the deadline and on time, reaching 99%. The results of the evaluation ballot show that over 99% of people who came to the "one-stop" department to resolve administrative procedures expressed their satisfaction. More notably, the ward has sent 195 congratulatory letters and 46 condolence letters to households with happy or sad events in the locality. The sending of these types of letters has received the consensus of the people towards the local Party Committee and government.
With the spirit of "respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people", the Party Committee and the People's Committee of Hai Linh Ward always maintain and carry out well the work of receiving citizens, dialogue with the people, associated with resolving petitions, complaints and denunciations to protect the legitimate rights of the people. In 2024, the ward received and processed 130 petitions from citizens with 112 cases. The ward government proactively resolved 102 cases, meeting the expectations of the people. Through the work of receiving citizens and listening to the legitimate thoughts and aspirations of the people, the Party Committee and the People's Committee of the ward promptly resolved what the people needed and expected, preventing the situation of petitions, complaints and denunciations from being prolonged and going beyond the level, contributing to stabilizing security and order at the grassroots level.
Chairman of Hai Linh Ward People's Committee Le Ba Hai affirmed: The model of "Friendly Government, Serving the People" has positively impacted on changing the awareness, working style, manners and spirit of serving the People of the ward's staff. From there, it creates satisfaction and trust of the People for the Party Committee and the grassroots government. Therefore, the ward always identifies the work of building "Friendly Government, Serving the People" as a regular political task, associated with the implementation of the functions and tasks of each staff, contributing to stabilizing political security, social order and safety, promoting local socio-economic development and building a model ward.
Article and photos: Cong Quang
Source: https://baothanhhoa.vn/phuong-hai-linh-xay-dung-chinh-quyen-than-thien-vi-nhan-dan-phuc-vu-246947.htm
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