After 2 days of paralysis, South Korea's online public service network has recovered.

After two days of interruption due to a serious system failure, the Korean government 's online service portal was fully restored on November 19.

Sau 2 ngày tê liệt, mạng dịch vụ công trực tuyến của Hàn Quốc đã hồi phục

A notice posted on a public service machine on November 17, announcing a public service system failure. (Source: Korea Times)

Yonhap news agency quoted an announcement from the Korean Ministry of the Interior as saying that since the morning of November 19, the system and services have been restored and have been operating smoothly, processing about 240,000 records of civil documents such as birth certificates and residence registration certificates.

South Korean Vice Minister of the Interior Ko Ki-dong said that after two days of investigation, the ministry confirmed that there were no more problems with service or system disruptions and that services had been fully restored.

On the same day, Interior Minister Lee Sang-min visited the National Information Resources Service (NIRS) center in Daejeon City, 139 kilometers south of Seoul, which is the government's public service network control center. Minister Lee Sang-min chaired a meeting to discuss the system error with related agencies.

Earlier, on November 17, the Korean government's online civil service portal Government24 stopped working. People could not access the website and only received a notification on the screen about the suspension of service since 1:55 p.m. local time.

Notably, a similar outage also occurred on the South Korean government’s electronic administrative network for civil servants, called the Saeol system. The incident paralyzed both online and offline services related to the processing of government-issued documents and records for citizens across the country.

More than 100 government and private engineers were dispatched to NIRS to restore the servers and network after the system went down. The experts said they replaced the network equipment that was believed to be the cause of the problem and conducted several checks at local network service centers to ensure that online document distribution was back to normal.

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