Concentrating resources on overcoming bottlenecks of online public services

In the process of implementing administrative procedures and online public services under the two-level local government model, the Ministry of Science and Technology (MOST) has pointed out 28 remaining problems. The MOST has sent documents to ministries, branches and localities requesting them to review and resolve the remaining problems, difficulties and obstacles. To date, 22 problems have been resolved, while 6 problems need to be focused on to be completely resolved.

According to the National Digital Transformation Agency, the main problems are related to optimizing interactive electronic forms (eForms), simplifying document components, ensuring facilities for disadvantaged communes, overcoming signal dips, effectively exploiting old and new electronic data warehouses, as well as connecting and exploiting data from national databases and systems of ministries and branches. These are long-term issues that require the focus of time, human resources and resources of relevant agencies and units to gradually handle and thoroughly resolve, ensuring real effectiveness in the process of implementing two-level government and providing online public services throughout.

People and businesses come to the Quang Ngai Provincial Public Administration Service Center to submit documents and receive administrative procedure results.

Data connection between ministries and branches in handling online public services as reflected by localities still has some bottlenecks, not ensuring smooth and effective implementation, and not substantially reducing time and costs of complying with administrative procedures. In which:

Ministry of Finance : There are 4 connection issues. Including integration and provision of online payment services for financial obligations (taxes, registration fees) in performing administrative procedures on land for households, individuals, and enterprises; connection between the National Database on Business Registration and the provincial administrative procedure settlement information system (TTHC GQ HTTT); connection between the provincial TTHC GQ HTTT and the Code Issuance System for units with budget relations; errors frequently arising on the National Single Window Portal.

Ministry of Health : There is one remaining issue. According to document No. 7253/BYT-K2ĐT, it is expected to conduct nationwide training in October 2025 and complete the connection with the national database in December 2025, upgrading the National Management System on registration and licensing of medical examination and treatment.

People do administrative procedures in Quang Ngai.

Ministry of Justice: There is still one problem with the electronic civil status registration and management system. Some provinces and cities still report delays and errors in the system (An Giang, Bac Ninh, Can Tho City, Dong Nai).

Ministry of Home Affairs: There is still a problem connecting the provincial-level administrative procedure processing system with the database of beneficiaries of preferential policies for meritorious people. The Ministry of Science and Technology has coordinated, verified the cause and recorded that there are no technical problems. The Ministry of Home Affairs is researching and resolving this.

Ministry of Public Security: There are still 2 issues related to the connection between the provincial-level administrative procedure processing system and the inter-connected public service software to perform 2 groups of electronic inter-connected administrative procedures in accordance with the provisions of Decree No. 63/2024/ND-CP. The Ministry of Public Security has proposed a solution to overcome these issues.

Ministry of Agriculture and Environment: There is a problem connecting to the land database. Up to now, 33/34 provinces and cities have completed the connection when carrying out administrative procedures on land, the remaining one is Hanoi City. The Ministry of Agriculture and Environment needs to coordinate with Hanoi to complete it.

According to the National Digital Transformation Agency, up to now, ministries, branches and localities have actively implemented measures to overcome bottlenecks in the implementation process. However, 10/20 connection issues continue to be bottlenecks, affecting the implementation of administrative procedures and the provision of online public services under the two-tier local government model. The National Digital Transformation Agency will continue to coordinate with relevant units to completely remove them, ensuring synchronization and real effectiveness in the implementation of online public services throughout the process.

Center for Science and Technology Communication

Source: https://mst.gov.vn/tap-trung-nguon-luc-khac-phuc-diem-nghen-cua-dich-vu-cong-truc-tuyen-197251108130820794.htm