Avoid the situation where the soul is computerized, but the skin is digitally transformed.

In the current digital transformation, the situation of "the soul of informatization, the skin of digitalization" still persists.

One of the current obstacles in digital transformation is the bottleneck in data interoperability, especially for shared data. Computerization itself doesn't necessarily require data interoperability. However, digital transformation cannot be achieved without it.

In the context of digital government (along with the digital economy and digital society, these are the three pillars of digital transformation), public administrative procedures must be digitized and operate online. In reality, many places and sectors have essentially completed the transition from paper to electronic documents. However, electronic documents are only effective when there is a lack of data structures (from local to national levels) and a lack of regulations to provide a legal basis (often requiring amendments to existing regulations).

Currently, when citizens need to visit local administrative agencies, hospitals, banks, etc., they have access to electronic versions of documents such as birth certificates, marriage certificates, household registration books, health insurance cards, etc., which has made administrative procedures more convenient and streamlined. However, many citizens, and even some processing officials, are still dissatisfied with the electronic document processing system. Two common problems are connection errors and the inability to seamlessly share data. For example, when issuing a certificate of single status to an applicant who has lived in multiple locations, processing officials often encounter difficulties in the verification stage.

There are many obstacles that have been and still need to be addressed by the authorities. For example, with Circular No. 59/2021/TT-BCA dated May 15, 2021, of the Ministry of Public Security , the police at the ward and commune level have the right to collect, update, and correct information about citizens in the National Population Database. In theory, people don't have to go any further, and can even avoid the hassle of returning to their original locality to verify and correct information. However, in many places, the database system is not updated by the authorities.

According to experts, traditional paper-based administrative procedures are incompatible with electronic procedures, requiring authorities to adapt. Even software interfaces previously designed for computers are now incompatible with mobile devices with touch screens, and each provider of public administration management software has different processes, often in terms of interface. Every time the software is changed or even updated, errors are likely to occur, and even backed-up data may be lost.

Digital transformation is an ongoing process, so relevant leading agencies must have mechanisms in place to regularly monitor, update, and closely follow the implementation at the grassroots level.

Source: https://nld.com.vn/tranh-hon-tin-hoc-hoa-da-chuyen-doi-so-19624032620293933.htm