- With the motto "Taking patient satisfaction as the center of service", the health sector has implemented many solutions, constantly modernizing processes, keeping up with "4.0". Thereby, contributing to administrative reform, improving people's satisfaction when coming to medical examination and treatment at medical facilities in the province.
Digital transformation of healthcare is the process of applying information technology to healthcare activities in a comprehensive and comprehensive manner. The application of digital transformation in the healthcare sector will help optimize information management and storage, while improving and enhancing service quality, enhancing the efficiency of healthcare management and care for people.
From traditional medicine to digital medicine
In recent times, the health sector has prioritized the application of information technology in many areas, from handling administrative procedures to managing medical examination and treatment and assessing health insurance payments; building an electronic health record platform integrated on the national identification system (VNeID); implementing electronic medical record management...
Mr. Ly Kim Soi, Deputy Director of the Department of Health, said: The national digital transformation program has identified healthcare as one of the eight top priority areas. In Lang Son , the Department of Health has issued a plan and a unified directive from the province to the commune, requiring all affiliated units to clearly understand the role of information technology in medical examination and treatment.
With the motto of taking patient satisfaction as the service goal, every year, the Department of Health has developed and issued full documents to implement the tasks of applying information technology and digital transformation of the industry. At the same time, it requires 100% of medical facilities, specialized departments, and affiliated units to fully understand the content, role, and significance of applying information technology and digital transformation in medical examination and treatment to all cadres, civil servants, public employees, doctors, and medical staff to create consensus in awareness for implementation.
Accordingly, in recent years, the province has focused on and promoted digital transformation in the health sector, in which digital transformation in medical examination and treatment activities is identified as one of the key and continuous tasks of the health sector. Up to now, 100% of public medical examination and treatment facilities in the province use hospital information management software to manage patient information from admission to discharge; 95% of people in the province have electronic health records. The province has implemented the "remote medical examination and treatment" project for the period 2021 - 2025; 100% of medical examination and treatment facilities perform medical examination and treatment using chip-embedded citizen identification cards (CCCD) and VNeID application.
In addition, implementing the "Project on developing applications of population data, electronic identification and authentication, serving national digital transformation in the period of 2022 - 2025, with a vision to 2030", the province has developed a phased and annual implementation plan with 4 groups of targets, in which digital transformation in medical examination and treatment and people's health care is of particular interest with 9 specific targets. The Department of Health has directed facilities to strengthen the settlement of health insurance medical examination and treatment procedures using chip-embedded ID cards or via the VneID application; 100% of provincial and district hospitals have online video conferencing and connect via digital platforms to serve medical examination and treatment. The Department of Health has received and processed administrative procedure records through the Public Service Portal and the Electronic One-Stop Information System. Provincial hospitals and district and city medical centers have implemented cashless fee collection activities and enhanced the management of electronic medical records...
Implementing digital transformation in the healthcare sector contributes to improving the patient's medical examination and treatment experience, reducing costs and waiting time. In addition, thanks to digital transformation in healthcare, doctors' diagnosis and treatment solutions become faster and more accurate. In particular, the application of digital technology in the management and operation of medical equipment systems also helps optimize the administration of hospitals and medical facilities.
Win-win
The application of information technology and digital transformation in medical examination and treatment in the health sector has contributed to creating convenience for both people and medical staff.
At the Van An Commune Health Station, a commune in the third region of Chi Lang district, the "digitalization" process has taken place substantially. The station currently has 3 computers, VNPT-HIS software and a stable internal network. On average, the station receives more than 10 patients per day and serves more than 50 people with chronic diseases each month. Mr. Lang Van Tich, Head of the Van An Commune Health Station, shared: The current medical examination and treatment process is mostly performed on computers and through specialized software. When people come to visit the commune health station for examination, they only need to present their insurance card, citizen identification card, and the station's doctors and staff will enter their personal data into the software's Reception section. After the examination, the doctor will print the prescription and then dispense the medicine to the people. With the support of the software, doctors and staff do not need to handwrite medical examination and treatment information, and the examination time is much shorter. People do not have to wait long when coming to see a doctor at the commune health station for examination and treatment. When there was no software, we had to write by hand, which was difficult to avoid mistakes. Now that is no longer the case. On the other hand, with software, monthly reporting is easier, just extract it from the system and you have a report. Now in the 4.0 era, we are used to using software, without technology it would be very difficult.
Similar to commune health stations, provincial and district hospitals have also been invested in digital transformation in medical examination and treatment. In particular, within the framework of the Remote Medical Examination and Treatment Project for the period 2021-2025, the province has invested in online television infrastructure for 100% of provincial and district hospitals. Hospitals such as the Provincial General Hospital, Traditional Medicine Hospital, Bac Son Medical Center, etc. have regularly connected for consultation with central hospitals.
At the same time, the Department of Health has also implemented the reception of 100% of administrative procedures through the Public Service Portal and the Provincial Administrative Procedure Resolution System, especially in the field of health insurance. At the same time, non-cash fee collection has become a criterion for evaluating hospital quality at provincial hospitals and district health centers.
The use of technology has helped shorten waiting times for examinations, reduce errors in prescriptions and improve the efficiency of medical examination and treatment cost management. People no longer have to wait or travel many times as before. As a result, people's satisfaction with the provision of medical services at public medical examination and treatment units has increased over the years. Specifically, the satisfaction rate of inpatients in 2024 reached 94%, an increase of 1.1% compared to 2023.
Ms. Doan Thi Thu, Thanh Loa Commune, Cao Loc District, said: I have had arthritis for a long time and had to go to the hospital many times. Before, I had to bring a whole set of medical records and wait for a long time to do the procedures. Now, when I go to the hospital, I just need to give my patient code and the doctor can look up all the information, treatment history, and medications. Everything is quick and saves time. I can also pay for hospital fees using a bank account, so I don't have to carry cash and worry about keeping money like before. I think digital transformation helps us people go to the hospital more conveniently and with less effort.
Digital transformation in the health sector has been affirming practical effects. With a proactive spirit, flexible adaptation and determination to improve service quality, the health sector has identified digital transformation as a key task in the coming time. The whole sector will focus on synchronously implementing solutions: perfecting people's health data; expanding the connection of medical examination and treatment software from commune to province; enhancing training for medical staff on new technologies; promoting the integration of digital platforms into management and operation. These efforts not only help people access health services conveniently and transparently but also serve as a foundation for building a smart health system, for the goal of providing effective and sustainable health care for all people.
Source: https://baolangson.vn/y-te-bat-nhip-4-0-trong-kham-chua-benh-5049223.html
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