One of the activities that is focused on is receiving citizens and handling petitions. The Provincial Citizen Reception Committee and inspectors at all levels regularly receive more than 3,000 people; the Chairman of the Provincial People's Committee (PPC) receives 21 regular visits, with 44 people; the Chairman of the People's Committee at district and commune levels, heads of departments and branches receive 278 visits, with 313 people. Agencies in the province receive and handle nearly 3,600 petitions, of which 631 petitions are under their authority, the rest are guided, transferred, and urged to be resolved. The progress of resolving all types of petitions is from 57 - 62%.
“The Provincial People's Committee has focused on directing the work of receiving citizens and resolving complaints and denunciations; promptly issued documents to direct, direct, and rectify, creating changes in this work. Heads of state management agencies have performed well the work of receiving citizens periodically and suddenly according to regulations; and paid attention to resolving petitions arising under their authority.
Since then, many cases have withdrawn their petitions and ended their complaints. Working groups and support groups of the province have been established, closely coordinating with the working group of the Government Inspectorate , reviewing, resolving, and agreeing on solutions to complicated and long-standing cases," affirmed Alternate member of the Party Central Committee, Chairman of the Provincial People's Committee Ho Van Mung.
The regular reception of citizens by the Chairman of the Provincial People's Committee is well maintained. Photo: GIA KHANH
However, it is worth noting that the number of complaints that are not within the jurisdiction to be handled accounts for a high proportion (about 80%) compared to the total number of complaints that are eligible for handling. For some complicated and prolonged complaints (in Hon Dat, Giang Thanh, etc.), although the Central working groups and the Provincial People's Committee have received and explained the law many times, the people clearly understand the regulations but still do not comply with the decisions that have been resolved in accordance with the law. Somewhere, there is still a lack of strong direction in the work of receiving citizens and resolving complaints; the resolution rate at some commune levels is low.
According to the assessment of the Provincial People's Committee, the objective reason is that some households' awareness of land law, land use rights and regulations on compensation and support when the State acquires land... is not high. Many cases have been resolved in accordance with policies, but they still do not agree and continue to complain.
Subjectively, it is necessary to admit that the compensation and support plans of the authorities in some cases are inaccurate and incomplete, affecting the rights of people whose land is recovered. The capacity and experience of some civil servants in charge of receiving citizens, handling petitions, examining, verifying, and advising on the settlement of complaints and denunciations are still limited.
Currently, the district level has completed its "historic mission" and moved to a two-level local government model. Therefore, the work of receiving citizens and resolving complaints and denunciations needs to be directed regularly and continuously, not allowing cases to remain unsolved and affect the political security, order and social safety situation in the province. The top priority is to synchronously implement the guidelines, policies and laws of the Party, National Assembly, Government, Prime Minister, Provincial Party Committee and Provincial People's Committee related to this field.
The Provincial People's Committee directed that from now until the end of 2025, heads of agencies, units and localities must strictly implement regulations on regular and unscheduled reception of citizens; grasp the situation of complaints and denunciations in the area; promptly, thoroughly and legally resolve at least 90% of them.
On the other hand, strengthen the inspection of responsibility for heads of state management agencies in receiving citizens and resolving complaints; resolutely and strictly handle leaders who lack a sense of responsibility, contributing to improving the overall resolution rate of the whole province.
At the request of the Head of the Legal Committee of the Provincial People's Council, Pham Van Mau, the Provincial People's Committee continues to direct all levels and sectors to strictly implement legal regulations on receiving citizens and handling complaints and denunciations; proactively grasp and forecast the situation of complaints and denunciations, have early handling plans right from the grassroots level, and prevent hot spots from arising, especially in the transition period of the 2-level local government model; continue to closely coordinate with the Central working groups to review, classify, and propose solutions to completely resolve outstanding cases.
In case people deliberately do not comply, appropriate measures must be taken according to the law; at the same time, persistently mobilize and persuade to limit repeated complaints. In particular, promote digital transformation in the settlement of complaints, feedback and recommendations from citizens. Accordingly, it is necessary to invest in completing the database of petitions and letters on a digital platform, creating convenience in management, monitoring, and searching...
Source: https://baoangiang.com.vn/an-giang-chu-trong-viec-giai-quyet-khieu-nai-to-cao-a425743.html
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