'Digital literacy' in the banking industry

On May 27, 2025, in Hanoi, the State Bank of Vietnam (SBV) held a conference to launch the movement "The whole country competes in innovation and digital transformation" and "Digital literacy" of the banking sector in conjunction with Resolution 57-NQ/TW of the Politburo .

According to Governor of the State Bank Nguyen Thi Hong, thoroughly grasping the content and spirit of Resolution No. 57 and the direction of the Government and the Prime Minister, with the spirit of "strong, drastic, synchronous and consistent innovation", this agency has issued Decision No. 1364 on the Banking Industry's Plan to implement Resolution 57 and Resolution No. 03 of the Government. The Standing Committee of the Party Committee and the Board of Directors of the State Bank have established a Steering Committee and a working group for the Banking Industry on science and technology development, innovation, digital transformation and Project 06.

‘Bình dân học vụ số’ trong ngành ngân hàng

Banking sector launches the movement "The whole country competes in innovation and digital transformation" and "Digital literacy for the masses"

“The State Bank identifies and develops plans and specific, clear groups of issues, with key tasks: Raising awareness, renewing thinking; Perfecting institutions and policies; Increasing investment, perfecting infrastructure; Developing and promoting talents and high-quality human resources; Promoting digital transformation, improving management efficiency; Promoting science, technology, and innovation activities; Strengthening international cooperation. The tasks in the Plan have been specifically assigned to units throughout the industry for implementation,” emphasized Governor Nguyen Thi Hong.

Conference overview

In fact, in recent years, the banking industry has achieved many outstanding achievements in digital transformation, contributing to the overall development of the economy . Many friendly banking products and services are rich in utilities, bringing practical values to meet the diverse needs of customers. Many basic operations have been 100% digitized (savings deposits, term deposits, opening and using payment accounts, opening bank cards, e-wallets, money transfers, loans, etc.). Many credit institutions have a rate of over 90% of transactions conducted on digital channels. To date, more than 87% of Vietnamese adults have bank accounts, and non-cash payments have grown positively. In 2024, 100% of the State Bank's public services will be eligible to be upgraded to the full process; 100% of full-process public services will be integrated into the National Public Service Portal; 99% of work records at the State Bank are processed and stored online; 100% of transactions on the State Bank's Public Service Portal and One-Stop Information System are electronically authenticated...

The State Bank's leaders affirmed that the launch of these two emulation movements is a call for the entire banking industry to constantly innovate, apply technology and digital transformation to support sustainable economic development in the new era. At the same time, it aims to promote the synchronous participation and promote the overall strength of the entire banking industry in implementing innovation and digital transformation; popularize basic knowledge about digital transformation with the most drastic, responsible and effective spirit.

In 2024 compared to the same period in 2023, non-cash payment transactions increased by 56.68% in quantity and 32.79% in value; via the Internet channel increased by 49.73% in quantity and 33.12% in value; via mobile phone channel increased by 54.08% in quantity and 34.03% in value, transactions via QR Code increased by 104.65% in quantity and 97.14% in value. Non-cash payment transactions by March 2025 reached more than 5.2 billion transactions with a value of more than 80 million billion VND, an increase of 44.43% in quantity and 24.34% in value compared to the same period in 2024.

Thuy Linh

Source: https://congthuong.vn/binh-dan-hoc-vu-so-trong-nganh-ngan-hang-389479.html