Ministry of Industry and Trade speaks out about Temu ceasing operations in Vietnam

In response to the news that the Temu e-commerce platform suddenly stopped operating in Vietnam, the Department of E-commerce and Digital Economy ( Ministry of Industry and Trade ) said that, in order to carry out state management of e-commerce, the Department of E-commerce and Digital Economy proactively contacted and worked with Elementary Innovation Pte. Ltd, the owner of the Temu platform, to request compliance with the provisions of the law on e-commerce in Vietnam as prescribed in Decree No. 52/2013/ND-CP (amended and supplemented by Decree No. 85/2021/ND-CP) on e-commerce.

Accordingly, Elementary Innovation Pte. Ltd. has taken a number of measures as requested by the Department of E-commerce and Digital Economy to temporarily suspend the provision of e-commerce services in Vietnam (not using Vietnamese language when providing services on the website Temu.com and the mobile application Temu).

The international English, French, and Chinese versions of Temu are not subject to Vietnam's e-commerce regulations.

At the same time, the application for registration of e-commerce service provision activities is submitted through the e-commerce management portal (online.gov.vn), the Department of E-commerce and Digital Economy is in the process of reviewing according to regulations.

In addition, consumers are warned that they are in the process of registering to provide e-commerce services with the Ministry of Industry and Trade. This warning is to let consumers know that this is a website or application that has not been licensed by the Ministry of Industry and Trade and that they should be cautious when making transactions.

Remove promotional programs that do not comply with the provisions of the law on trade promotion under Vietnamese law. All products and goods with promotions of over 50% will be removed according to the provisions of Decree No. 81/2018/ND-CP dated May 22, 2018 of the Government detailing the Law on Commerce on trade promotion activities and other relevant laws. In particular, remove programs and models that call for users to participate in business to receive various bonuses and commissions in the Vietnamese market.

Previously, the Ministry of Industry and Trade also recommended that consumers absolutely do not conduct transactions with unregistered cross-border e-commerce platforms to ensure their legitimate rights and interests.

In case of paying for an order on the Vietnamese version of Temu but not receiving the goods, consumers can cancel the order and request a refund for the previously placed order.

TB (according to VNA)

Source: https://baohaiduong.vn/bo-cong-thuong-len-tieng-ve-viec-temu-dung-hoat-dong-tai-viet-nam-399672.html