After 2 months of applying the 2-level government, the handling of procedures and documents at the ward level is assessed to be faster and more convenient.

Operate and adapt

From July 1 to August 25, the Kim Long Ward Public Administration Service Center received more than 3,100 applications, of which nearly 95% were submitted online. The on-time settlement rate reached over 92%, with overdue applications accounting for only over 2.3%. In particular, the verification and issuance of land use right certificates for the first time - previously required through the district - is now mainly done by the ward, helping people to avoid going to many places, significantly reducing waiting time.

Mr. Dong Sy Toan, Chairman of Kim Long Ward People's Committee, said: After operating the CQDP2C model, about 84% of district-level tasks were transferred to the ward level, bringing the total number of tasks to more than 1,000. "The workload increased rapidly, the responsibility was also greater, but the staff determined the spirit of a serving government, so they immediately caught up. We prioritized upgrading facilities, selecting staff with professional knowledge and experience to directly serve the people at the Public Administration Service Center," Mr. Toan shared.

According to Mr. Nguyen Van Hieu, Deputy Director of Kim Long Public Administration Service Center, there are currently 423 administrative procedures under the jurisdiction of the ward. Although there is still a lack of equipment and the infrastructure for digitizing records is not yet synchronized, the center has basically operated stably. “We are focusing on processing nearly 400 backlog records from the old Phu Xuan district and some newly received land records. The city has also established support teams to resolve them completely,” said Mr. Hieu.

The changes were also more clearly recognized by the Ward People's Council when there were conditions for direct supervision, linked to the reality at the grassroots level. Decisions related to people's lives such as renaming duplicate residential groups, or large infrastructure projects such as expanding Nguyen Hoang Street, Ring Road 3, etc. were all discussed and implemented promptly.

Mr. Le Van Tai, a resident of Kim Long Ward, commented: “Ward officials are now more active and responsible. When they are not clear about a problem, they immediately call the city to ask and answer for the people. Previously, it often took several days to get results.”

Need more "pushes" to complete

Besides the results, Kim Long still faced many difficulties in the early stages. First of all, there was the pressure of work when nearly 90km² of area and nearly 50,000 people were concentrated in one ward; the volume of documents, especially land documents, increased significantly.

To overcome this, the ward has promoted the application of information technology, encouraging people to submit applications online. Community digital technology teams have been mobilized to guide and support people, especially the elderly. However, people's habits have not changed evenly, and in many cases, it is still not clear which procedures are handled by the ward and which are handled by the city.

Another difficulty is inter-sectoral coordination. Many procedures related to land, construction, and urban order will easily become stuck without close coordination between city departments and offices. Therefore, ward authorities must both directly handle the issues and regularly report and propose solutions to the city.

Mr. Toan said: “The advantage is that we are regularly trained in professional skills, and receive timely support and answers from departments and branches. Thanks to that, problems are resolved more quickly.” Organizations such as the Fatherland Front, Women's Union, Youth Union, etc. also actively cooperate, monitor and promptly reflect on people's livelihood issues.

A notable point is that the social monitoring system has been expanded. Not only the People's Council, but also mass organizations and the people themselves have the opportunity to contribute ideas and directly reflect to the government. Thanks to that, many small problems in people's lives have been handled right at the grassroots level.

Initial experience in Kim Long shows that in order for the CQDP2C model to maximize its effectiveness, many solutions need to be synchronized; first of all, training and capacity building for grassroots officials are enhanced to handle the process quickly and correctly. Communication work needs to be stepped up so that people understand the new operating mechanism, avoiding confusion or wasted travel.

Another important solution is to strongly promote digital transformation and build a synchronous database in all areas of the ward. “We have determined that we must combine professional capacity and information technology. Only staff who are both good at their profession and proficient in technology can meet new requirements,” Mr. Hieu emphasized.

Article and photos: LIEN MINH

Source: https://huengaynay.vn/chinh-tri-xa-hoi/cai-cach-hanh-chinh/bo-may-tinh-gon-gan-dan-hon-157491.html