After two months of implementing the two-tiered government system, the processing of procedures and documents at the ward level has been assessed as faster and more efficient.

Operating and adapting simultaneously.

From July 1st to August 25th, the Kim Long Ward Public Administrative Service Center received over 3,100 applications, with nearly 95% submitted online. The on-time processing rate reached over 92%, with overdue applications accounting for only over 2.3%. Notably, the verification and issuance of initial land use right certificates – previously handled through the district – is now primarily done by the ward, significantly reducing travel time and inconvenience for residents.

Mr. Dong Sy Toan, Chairman of the Kim Long Ward People's Committee, said: After implementing the 2C Local Government Service Center model, approximately 84% of district-level tasks have been transferred to the ward level, bringing the total number of tasks to over 1,000. “The workload has increased rapidly, and the responsibilities are also greater, but the staff are committed to the spirit of government service, so they have adapted quickly. We prioritize upgrading facilities and selecting knowledgeable and experienced staff to directly serve the people at the Public Administrative Service Center,” Mr. Toan shared.

According to Mr. Nguyen Van Hieu, Deputy Director of the Kim Long Public Administrative Service Center, there are currently 423 administrative procedures under the ward's jurisdiction. Although some equipment is still lacking and the digital infrastructure for document processing is not yet fully synchronized, the center is basically operating stably. "We are focusing on processing nearly 400 outstanding files from the former Phu Xuan district and some newly received land files. The city has also established support teams to resolve them completely," Mr. Hieu said.

The changes were also more clearly recognized by the Ward People's Council when they had the opportunity to directly supervise and monitor the situation at the grassroots level. Decisions related to people's lives, such as renaming duplicate residential areas or major infrastructure projects like expanding Nguyen Hoang Street and Ring Road 3, were discussed and implemented promptly.

Mr. Le Van Tai, a resident of Kim Long ward, commented: “The ward officials are now more proactive and responsible. When they are unclear about something, they immediately call the city to ask for clarification and get answers for the people. Before, it often took several days to get results.”

More "impetus" is needed to complete it.

Despite the achievements, Kim Long still faces many difficulties in the initial stage. First and foremost is the workload pressure when nearly 90km² of area and almost 50,000 people are concentrated in one ward; the volume of documents, especially land documents, has increased significantly.

To address this, the ward is promoting the application of information technology and encouraging residents to submit applications online. Community digital technology teams have been mobilized to guide and support residents, especially the elderly. However, people's habits have not changed uniformly, and many still cannot clearly distinguish which procedures are handled by the ward and which are handled by the city.

Another challenge is inter-agency coordination. Many procedures related to land, construction, and urban order can easily become stalled without close coordination from city departments and agencies. Therefore, ward authorities must both directly handle these issues and regularly report and propose solutions to the city.

Mr. Toan said: "The advantage is that we regularly receive professional training and are supported and assisted promptly by relevant departments and agencies. Thanks to this, problems are resolved more quickly." Organizations such as the Fatherland Front, Women's Union, and Youth Union also actively cooperate, monitoring and promptly reporting on people's issues.

One notable point is the expansion of the social oversight system. Not only the People's Council, but also mass organizations and the people themselves have the opportunity to provide feedback and direct comments to the government. As a result, many minor shortcomings in people's lives are addressed at the grassroots level.

Initial experience in Kim Long shows that, in order for the 2C Local Government model to be most effective, many solutions need to be synchronized; first and foremost, strengthening training and improving the capacity of local officials to handle matters quickly and correctly according to procedures. Communication efforts need to be intensified so that people understand the new operating mechanism, avoiding confusion or unnecessary travel.

Another crucial solution is to strongly promote digital transformation and build a synchronized database across all sectors of the ward. "We have determined that we must combine professional expertise with information technology. Only officials who are both professionally competent and technologically savvy can meet the new demands," Mr. Hieu emphasized.

Text and photos: LIEN MINH

Source: https://huengaynay.vn/chinh-polit-xa-hoi/cai-cach-hanh-chinh/bo-may-tinh-gon-gan-dan-hon-157491.html