Tien Yen District: Pioneering and creative youth

Dong Ngu Commune Youth Union supports ethnic minorities in submitting administrative procedures via online public services.

Responding to the progress of digital transformation in handling administrative procedures, the District HCC Service Center Branch has implemented a 5-step process in the electronic environment and cashless payment. Therefore, the requirement to form an electronic citizen is an inevitable factor to implement the procedures with high efficiency. Over 52% of the district's population is ethnic minorities, so the procedures and declaration of records in the electronic environment are inevitably difficult.

With the spirit of pioneering in difficult stages and tasks, Tien Yen District Youth Union determined that contributing to training e-citizens is a pioneering stage of the Youth Union at all levels; creating accounts and guiding the steps to submit administrative procedures via the network environment is the task of local youth. Accordingly, the District Youth Union coordinated to open training courses, foster professional skills, integrate into preliminary and final conferences and activities of mass organizations, on the Electronic Information Portal, Fanpage, and the district's loudspeaker system. From 2019 to now, from the district to the grassroots level, 52 conferences have been organized to propagate and guide online public services for over 10,000 cadres, party members, union members, and association members; posted nearly 490 news, articles, and shared good practices of grassroots youth unions in propaganda, mobilizing and guiding people to use online public services on zalo groups and fanpages.

Over the past 5 years, youth volunteer teams have organized propaganda and distributed over 8,600 leaflets on online public services and public postal services; created and guided citizens to set up 4,678 electronic citizen accounts; coordinated with the District HCC Service Center Branch to organize 5 training sessions for 395 grassroots union officials on skills, steps to install and use public services; organized 51 propaganda sessions in residential areas for 3,156 citizens on the benefits and how to use online public services; 15 propaganda sessions at high schools through extracurricular activities, union activities, and seminars for more than 3,520 students and youth on creating accounts and submitting administrative procedures online.

Dong Hai Commune Youth Union guides people to submit administrative procedures via online public services.

The Youth Unions at all levels established 17 groups with 110 members, maintaining a team on duty at the District-level HCC Service Center Branch, supporting 5,615 records; at the commune-level reception and result return department, on duty 2 days/week, supporting 6,425 records; providing guidance in residential areas for 1,975 records.

Ms. Be Thi Ha (Dong Ngu commune) shared: I was guided by the commune's Youth Union members at home on how to submit documents via online public services and digital utilities. Thanks to that, I successfully submitted my family's land transfer documents without having to waste time going to the District HCC Service Center Branch. I find that administrative procedures are now really convenient for people.

Thanks to the coordination of youth unions at all levels, from 2019 to now, the District HCC Service Center Branch and the commune-level reception and result delivery department have guided and received 60,220 online applications. Of which, the youth volunteer team guided over 24,000 applications, accounting for 39.9%.

Secretary of the District Youth Union Dao Thi Mai Thinh said: To continue training e-citizens, in the coming time, the District Youth Union will strengthen training and fostering for youth union members on procedures for implementing online public services; innovate propaganda and mobilize people in many forms, suitable for communes in ethnic minority areas; arrange union officials to participate in guiding online public services at levels 3 and 4 according to the Regulations on the operation of the volunteer youth team.

Ngoc Tram

Source: https://baoquangninh.vn/tuoi-tre-tien-phong-sang-tao-3358222.html