understaffed, overloaded
According to the reporter's records, from July 1 until now, after the merger to establish the new Da Nang city and operate a two-level local government, in some mountainous communes, there are still no specialists from the City Land Registration Office to guide and receive citizens' land registration applications.
In Song Kon commune, Vice Chairman of the Commune People's Committee Nguyen Huu Sanh informed that the Commune Public Administration Service Center temporarily arranged for people to guide and receive citizens' land registration applications. When encountering complicated applications and procedures, the center invited experts from the Economic Department to guide citizens.
After receiving the citizen's land records, the center will transfer them to the Economic Department for classification. Records under the authority of the commune will be processed, and records under the authority of the branch of the Regional Land Registration Office will be sent to the branch for processing.
At many public administrative service centers in the wards in the center of Da Nang city, there are always 2-5 people from the branches of the City Land Registration Office, in combination with interns and ward officials and civil servants participating in guiding, receiving and returning results of citizens' land registration applications due to the large number of people coming to make applications, and there are days when it is overloaded.
In particular, at the Ngu Hanh Son Ward Public Administration Service Center, there are 5 departments receiving and returning results of administrative procedures on land registration, but the number of people waiting for their turn to receive their documents is still large.
In Hoa Xuan ward, due to the large number of people coming to do land procedures, the ward had to requisition the ward's Cultural House as a place to work and guide and receive citizens' land records.
According to research, before the district-level administrative unit, the Provincial Land Registration Office arranged its branches in districts, towns, cities, and affiliated cities. The branches assigned specialists to directly guide citizens in completing procedures, completing documents, and receiving land registration documents at the Department of Receiving and Returning Results of Administrative Procedures (also known as the "One-Stop" Department) in districts, towns, cities, and affiliated cities.
Encourage the application of public postal services
When operating a two-level local government model, there is no longer a district level, with 93 commune-level public administrative service centers, meaning there are 93 departments receiving land registration applications, 4 times more than before.
Previously, the number of people assigned to receive citizens' land registration dossiers at the headquarters of the People's Committees of 24 districts, towns, cities, and towns was still overloaded in many places. Now, the City Land Registration Office does not have enough human resources to arrange at 93 commune-level public administrative service centers.
On the other hand, this is a public service unit that is autonomous in regular and investment expenditures, so its revenue is unstable and depends largely on the real estate transaction market. However, in mountainous areas, there are very few land registration records and there are additional personnel, equipment, and costs...
Faced with the difficulties of the City Land Registration Office, the Department of Agriculture and Environment has proposed that the City People's Committee arrange and use postal staff to receive citizens' land registration applications and consider supporting postal service costs from the state budget.
Deputy Director in charge of the Da Nang City Land Registration Office, Tran Thi Kim Hien, acknowledged that the unit's staff mainly does professional work in handling citizens' land registration applications and does not have enough people to arrange to receive applications at commune-level public administrative service centers.
Using postal staff to receive citizens' records at communes and then transfer the records to the offices of the units processing the records and vice versa to return the results of land records, especially for mountainous communes, will incur large costs, higher than the fees collected from citizens.
In the long term, the city needs to support and encourage the application of public postal services so that citizens can submit documents and receive results of administrative procedures more conveniently, as Japan is doing.
This has been stipulated in Decree No. 118, dated June 9, 2025 of the Government. The City Land Registration Office will provide professional guidance to postal staff.
Source: https://baodanang.vn/khong-bo-trong-bo-phan-tiep-nhan-ho-so-dang-ky-dat-dai-3297822.html
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