Sa Pa National Tourist Area: 35 students are trained in tourist behavior skills

On October 30, at Sa Pa National Tourist Area, the Department of Culture, Sports and Tourism of the province organized a training course on civilized behavior skills in tourism activities, aiming to raise awareness among local people and workers, contributing to building the image of a friendly destination, limiting the situation of soliciting and street vendors causing trouble for tourists.

View of the training class.

Students attend training classes.

Attending the training course were representatives of the Department of Culture - Sports and Tourism of the province; Provincial Tourism Association; People's Committee of Sa Pa ward.

The 35 trainees attending the training course are representatives of accommodation establishments, tour guides, drivers, restaurant and hotel staff, etc. in the Sa Pa National Tourist Area.

Leaders of the Department of Culture, Sports and Tourism of the province delivered opening remarks at the training course.

Speaking at the opening of the training course, the representative of the Department of Culture, Sports and Tourism of the province gave an overview of the potential, strengths, and tourism development situation of Lao Cai province in general, and Sa Pa National Tourist Area in particular; the goals and tasks of tourism development of the province in the coming time; and at the same time emphasized the role and significance of training and fostering tourism human resources, skills in dealing with tourists in order to build a beautiful and friendly image of Sa Pa tourism, and completely resolve current problems such as: soliciting tourists, street vendors, and taking advantage of children performing arts to ask for money from tourists in the Sa Pa National Tourist Area.

Students are trained in knowledge and skills to behave and communicate with tourists.

At the training class, students are provided with knowledge about the importance and basic elements of communication; characteristics of civilized behavior with tourists; thinking and attitude of tourism businesses; the importance of corporate brands, personal brands, and national brands in tourism; effective communication based on core values; tourism heritage and mission.

Through the training course, students also practice skills in dealing with tourists; handling real situations when communicating with tourists. Thereby, analyzing situations and drawing lessons when communicating with tourists.

Source: https://baolaocai.vn/khu-du-lich-quoc-gia-sa-pa-35-hoc-vien-duoc-boi-duong-ky-nang-ung-xu-voi-khach-du-lich-post885637.html