On the afternoon of July 15, Vietravel Tourism Company responded to the incident of flight delay of a group of tourists on a tour to Australia.
According to the original schedule, the group of 18 tourists, who purchased a package tour from Vietravel, were scheduled to depart for Australia at 10:30 p.m. on July 13. However, at noon the same day, Jetstar announced that the flight had been postponed to 10:00 a.m. on July 14.
"As soon as we received the information, Vietravel immediately notified the group and implemented solutions to rearrange the tour schedule appropriately, ensuring that the interests and experiences of the tour are not affected. Reorganizing the means of transportation, adding shuttle service on the last day and necessary services on these 2 days to ensure the tour experience of the group" - Vietravel representative informed.
However, on the morning of July 14, when the group moved to the airport according to the new flight schedule, Jetstar continued to announce that the departure time would be postponed to 7 p.m. the same day. Vietravel had to continue to adjust the schedule to delay it by one more day and deploy suitable alternative services at the destination as soon as it received notice from the airline.
Passengers check in at Tan Son Nhat International Airport
"The group agreed and cooperated well with the proposed solutions. That same evening, the flight was delayed again until 20:00. During this time, the Vietravel team always accompanied and supported the group, continuously and promptly updated the situation from the airline" - this travel company said.
Passengers have not been compensated yet.
According to Vietravel, this incident arose from the airline - an unintended factor and beyond the control of the tour operator. Therefore, in addition to fully implementing additional services at the time of the incident, Vietravel sent an official document to the airline to request an explanation and propose a reasonable support and compensation plan for the group of guests.
However, up to now, the airline representative has not yet given a specific response on the compensation policy. Vietravel said it is continuing to monitor and work to receive the earliest response from the airline.
Previously, many passengers in the group expressed their frustration because the flight was delayed for 2 days. The loss was not only the time lost waiting, but also the disruption to vacation plans, hotel and food costs.
According to information from a reporter from Nguoi Lao Dong Newspaper, this package tour to Australia was scheduled for 4 days but had to be postponed for 2 days due to a delayed flight.
Source: https://nld.com.vn/mua-tour-tron-goi-di-uc-khach-meo-mat-vi-chuyen-bay-bi-delay-2-ngay-196250715163336996.htm
Comment (0)