Vietcombank and BIDV warn of new fraud involving credit cards

(NLDO) – Vietcombank is the latest bank to warn about impersonating bank employees and call centers to invite customers to issue credit cards for the purpose of fraud.

Vietcombank has just sent an email warning about the situation of scammers impersonating bank employees to commit fraud, especially in opening credit cards. According to the warning, scammers often claim to be bank employees, contacting users via phone, SMS, Zalo or Messenger to convince users to proactively open a non-physical debit card or apply for a credit card at the bank.

Vietcombank warns of fraud involving impersonation of bank employees

Some of the phone numbers identified as being involved in the scams include 02366888766, 02488860469 and 02888865154. Notably, the scammers also impersonated bank switchboards. When the victim received the call, they played an automated message saying: "Congratulations, you are now eligible to issue a credit card at the bank. If you need to, press 1 or 0 to speak to the operator."

If the listener follows the instructions, the call will be disconnected. The scammer will then call back, continuing to impersonate a bank employee to request personal and security information such as card number, OTP code or digital banking service password.

In addition, another recorded trick is that the scammer asks users to provide card information to link to the e-wallet, thereby appropriating money in the card. The information often requested includes card image, serial number printed on the card, name on the card and OTP code sent via text message. In some cases, the scammer also asks for money transfer to pay for the application fee or card issuance fee, then quickly appropriates this amount.

Not only Vietcombank, BIDV also recorded many cases of users being scammed by impersonating shippers. Fraudsters often pretend to be delivery staff from familiar units, call to inform about upcoming orders or create pressure to request money transfer in advance to avoid order cancellation.

After receiving the money, the scammer will cut off communication or inform the customer that the money has been transferred to the wrong account and instruct them to access fake links to activate the service. When the victim follows these instructions, all personal information and bank accounts will be stolen.

Therefore, both Vietcombank and BIDV recommend that users absolutely do not provide personal information and card information to anyone via phone, text message or email. Cardholders should also not click on strange links or download applications from unknown sources. The bank affirms that it never requests security information in any form. If signs of fraud are detected, users should immediately contact the bank via the official hotline for timely support.

Source: https://nld.com.vn/ngan-hang-vietcombank-bidv-canh-bao-thu-doan-lua-dao-moi-lien-quan-the-tin-dung-196250310082057258.htm