Besides the achieved results, there are still some limitations that need to be improved. Hanoi Moi Newspaper reporter had an interview with Deputy Director of Hanoi Department of Home Affairs Mai Xuan Truong about this issue.
- This is the 8th year that the Ministry of Home Affairs has coordinated with localities and agencies to implement measurement and determine the SIPAS Index. Can you provide more specific information about measurement information in Hanoi in 2024?
- The SIPAS Index is evaluated on 2 groups: Index on building and implementing public policies and Index on providing public administrative services. The survey results of the SIPAS Index are synthesized and analyzed on 42 indexes reflecting people's opinions and assessments; 51 indexes reflecting people's satisfaction level and 10 indexes reflecting people's needs and expectations.
The number of survey samples is 2,700, conducted in 6 districts, towns and cities: Hoan Kiem, Dong Da, Son Tay, Dong Anh, Quoc Oai, Ba Vi.
- How do you evaluate the results of Hanoi's SIPAS Index in 2024?
- Hanoi's SIPAS index has made significant progress, increasing 10 places compared to the previous year, especially compared to the first years of the 2020-2025 term.
Achieving this result in a large urban area like Hanoi is a challenging and not simple process. Notably, from 2022, the SIPAS survey will expand the scope of 9 policy groups (health,education , social security, security and order, etc.), collecting opinions on people's feelings about areas of social life, not just those who go through administrative procedures, requires higher and more difficult requirements.
With the concerted efforts of the entire political system and the proactive and active advice of the Department of Home Affairs - the standing agency, in 2024, Hanoi transformed those difficulties and challenges into remarkable results. Looking at the entire term, it can be seen that Hanoi has been successful in terms of the SIPAS Index; compared to 6 centrally-run cities, it also shows that Hanoi's position is at a high level (ranked 2nd after Hai Phong city).
- Can you share more about the strong changes in the contents of the SIPAS Index?
- The 2024 SIPAS results of Hanoi city show that the component index group on policy formulation and implementation reached 86.51% (up 3.05%), up 12 places compared to 2023, ranked 9th/63 provinces and cities; the component index group on public administrative service provision reached 86.49% (up 2.77%), up 8 places compared to 2023, ranked 13th/63 provinces and cities.
The existing and limited contents of 2023 will all be improved in 2024. In particular, some points have changed strongly, such as: The level of satisfaction with road traffic policy - this is a difficult area to improve and improve, has improved significantly, up 3.65%; up to 96.64% of people surveyed confirmed that they did not have to give money outside of regulations to civil servants (this figure in 2023 was only 89.73%); the level of satisfaction with receiving and handling feedback and recommendations increased sharply, to 86.36% (up 3.83% compared to 2023).
- What specific efforts and actions has Hanoi made that have contributed significantly to such remarkable improvement in rankings, sir?
- This is the result of determination and determination from the city to the grassroots and agencies and units. The City Party Committee regularly meets on administrative reform work, the City People's Council has organized 2 supervision sessions and questioned at the City People's Council meetings on the above content.
Notably, in 2024, Hanoi city will deploy online interaction methods in the digital environment between citizens, businesses and authorities at all levels through the Digital Capital Citizen Application (iHanoi). The city has also organized many dialogue conferences with people and businesses to listen to opinions and promptly resolve problems; piloted the establishment of the Hanoi City Public Administration Service Center; focused on promoting the arrangement of the apparatus and the arrangement of commune-level administrative units, in order to improve the effectiveness and efficiency of state management, meeting the requirements in the new situation.
Hanoi's 10-place increase in the 2024 SIPAS Index is not only the result of telling numbers, but also clear evidence of efforts in reforming administrative procedures in a synchronous, drastic, and substantive manner.
- The survey results show that there are still some component indicators with low improvement. What do you think is the cause and what solutions does the city have to improve?
- Through the results of the 2024 SIPAS survey, it can be seen that there are still limitations: The rate of people's satisfaction with the criterion "Local public hospitals provide better medical examination and treatment for people" is still low (the lowest among the 23 criteria of the Index on Policy Development and Implementation - The satisfaction index for this criterion is only 85.87%). "Access to services" and "Civil servants directly handling work" have the least improvement in the component index "Providing public administrative services".
Despite strong progress, Hanoi needs to continue to be more proactive and creative in its approach, especially promoting the role of the people in monitoring and accompanying the city government's activities, with people at the center.
Based on the results of the SIPAS Index in 2024, Hanoi determined to continue to improve and enhance the SIPAS Index in 2025 and the following years. In April 2025, the Department of Home Affairs held a meeting and discussed with relevant departments, branches and units to assess, analyze and propose solutions to the city to maintain, improve and enhance the PAR INDEX, SIPAS Index, and PAPI Index in 2025.
I think that to improve the SIPAS Index, the fundamental solution is to conduct real-time surveys; it is possible to assign a competent unit to conduct regular surveys and assessments; expand information channels and interact with people, increase policy propaganda through channels that are easily accessible to people (loudspeakers, neighborhood meetings, social networks, government websites, etc.). Along with that, improve the capacity, communication skills, and professional work handling of officials, civil servants, and public employees. Improve the quality of administrative procedure settlement, apply digital technology to create the most convenience for people; increase publicity, transparency, accountability, and enhance accountability and responsibility of state administrative agencies in the city. Especially pay attention to and effectively operate the 2-level local government model.
To improve the satisfaction index on policy development and implementation, the city will also focus on measuring people's and organizations' satisfaction with 9 policy groups to grasp people's and organizations' wishes; regularly improve the quality of commune, ward and town health stations; invest in upgrading some modern equipment for health stations and hospitals, improve the professional qualifications, sense of responsibility and attitude of serving the people of the medical staff, doctors, etc.
- After the reorganization of commune-level administrative units, it is estimated that up to 90/99 tasks of the district level will be transferred to the commune and ward levels. Thus, the workload of the commune and ward levels will increase significantly. Is that a pressure on officials and civil servants and a new challenge for the satisfaction index, sir?
- The two-level local government model has the advantage of reducing intermediate levels, increasing the authority and responsibility of the commune level, so the time to resolve work will be faster; duplicated work due to multiple steps and multiple levels will be less; human resources according to the direction of the Central Government are allowed to remain the same for now, with a roadmap to gradually reduce within 5 years, so cadres and civil servants will not be under too much pressure from work in the initial transition period.
Hanoi City will also pay attention to ensuring human resources appropriate to the scale, nature and workload of the units; requiring the units to develop internal processes that clearly state the results, time and responsibilities of each individual. Thereby, determined to achieve the goal of improving and enhancing the SIPAS Index in 2025 and the period 2025-2030.
Thank you very much!
Source: https://hanoimoi.vn/pho-giam-doc-so-noi-vu-ha-noi-mai-xuan-truong-no-luc-chuyen-hoa-thach-thuc-nang-cao-su-hai-long-cua-nguoi-dan-703237.html
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