Techcombank and Databricks: Revolutionizing banking for millions of customers with AI and data.

Techcombank , one of Vietnam's leading banks, has announced a partnership with Databricks – a leading company in data and AI – to deploy Databricks' Data Intelligence Platform, aiming to promote digital transformation and AI applications across the entire bank. This partnership is part of Techcombank 's strong investment strategy in technology, data, and digital human resource development for the period 2021-2025. Through the application of data and AI, Techcombank expects to enhance customer service experiences and create breakthrough growth. Techcombank has centralized data from its entire system and migrated most of its main platforms to the cloud to build a comprehensive "data brain". The deployment of Databricks' Data Intelligence Platform will help Techcombank consolidate data from over 50 systems, enhance governance capabilities, and optimize data-driven analysis and decision-making processes, as well as analytics and AI tools. This will enable Techcombank to provide more effective and personalized experiences for its customers.

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Mr. Santhosh Mahendiran, Head of Data and Analytics at Techcombank.

Mr. Santhosh Mahendiran, Director of Data and Analytics at Techcombank, emphasized, "With over 14.4 million customers and a network of 315 branches, Techcombank handles a massive volume of data. Thanks to Databricks' advanced technology platform, we can consolidate all data, enhance analytical capabilities, and apply AI to process improvement, driving business growth based on our core value of 'customer-centricity.' We gain a deeper understanding of our customers through our Data Intelligence Platform. Databricks' Data Intelligence Platform is built on an open lakehouse architecture, providing a unified platform for comprehensive data management tailored to each organization's specific needs. Through Databricks, Techcombank's 'customer brain' operates as a 360-degree tool, centralizing all data and providing deep insights to build marketing strategies and create personalized products and services." high. By thoroughly analyzing customer behavior and preferences, Techcombank will gain a deeper understanding of its customers, thereby enhancing their satisfaction and loyalty to the bank. Currently, Techcombank operates more than 45 advanced machine learning models to accurately predict customer needs. The bank has also deployed MLflow to manage the lifecycle of machine learning models and Unity Catalog for centralized data management. In the coming year, Techcombank plans to continue centralizing thousands of features and machine learning models on the Databricks platform, promoting predictive analytics and supporting the bank's comprehensive digital transformation goals. Leveraging AI to drive business growth and mitigate risks. Through AI and data, Techcombank has introduced key solutions that are reshaping its digital banking services. These include: A lead management system using AI, through the internal AI program called 'Lead Allocation Curated Engine (LACE)', which helps Optimizing lead management provides customer relationship managers with deeper insights, enabling more appropriate lead allocation and thus driving business growth. Furthermore, the AI-powered digital banking program supports small businesses through GeoSense, an AI-powered tool that helps frontline sales teams accurately identify potential small businesses and household businesses to encourage their participation in the bank's digital ecosystem. In addition, Techcombank utilizes machine learning models based on Databricks to detect and mitigate fraud, improving the accuracy of credit risk assessment and ensuring the security of banking operations. Developing a digital data workforce throughout the bank , Techcombank plans to enhance the skills of over 1,000 employees in data and AI, increasing internal capacity across the entire system. With 1,800 IT, data science , and technology experts, Techcombank aims to become a leading bank in applying data and AI to deliver superior customer experiences. Cecily Ng, Vice President and Managing Director for ASEAN and Mainland China at Databricks, shared: “We are delighted that Techcombank has chosen Databricks’ Data Intelligence Platform for its data and AI transformation. Unifying large volumes of data from multiple systems is crucial for the bank to apply AI and leverage data intelligence, thereby providing valuable insights for more personalized and customized services. This not only helps Techcombank lead the digital transformation in the Vietnamese banking industry but also sets a new standard for a customer-centric bank that leverages the capabilities of AI.”

OVERVIEW OF TECHCOMBANK (TCB VN, HOSE) Techcombank, a joint-stock commercial bank in Vietnam, is currently one of the largest joint-stock banks in Vietnam and a leading bank in Asia, with a vision to transform the financial industry and elevate the quality of life. Techcombank pursues a customer-centric strategy by providing retail and corporate banking solutions and services to empower its customers financially. Techcombank currently serves 14.4 million individual and corporate customers through its digital banking platform and mobile banking application, as well as its nationwide network of branches and transaction offices. Techcombank's ecosystem approach, implemented across key economic sectors with partners, continues to differentiate it in one of the world's fastest-growing economies. Techcombank has been rated AA- and Ba3 by FiinRatings and Moody's, respectively. Techcombank has also been rated BB- by S&P, the highest rating among joint-stock commercial banks in Vietnam.

OVERVIEW OF DATABRICKS Databricks is a leader in Data and AI. More than 10,000 organizations globally – including Block, Comcast, Condé Nast, Rivian, Shell, and over 60% of Fortune 500 companies – trust Databricks' Data Intelligence Platform to manage data and apply AI to their business operations. Founded by the creators of Lakehouse, Apache Spark™, Delta Lake, and Mlflow, Databricks is headquartered in San Francisco with offices worldwide. For more information, follow Databricks on LinkedIn, X, and Facebook.

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