Nam Dinh City strengthens public reception and complaint and denunciation settlement

Identifying the work of receiving citizens and resolving complaints and denunciations (KNTC) as one of the key tasks, in recent times, the Party Committees and authorities of Nam Dinh City have always paid attention to directing the close resolution, implementing seriously and in accordance with regulations. Many complicated and prolonged cases have been focused on by the city for inspection, review, and dialogue to resolve them completely, contributing to stabilizing political security and social order and safety.

Nam Dinh City One-Stop Administrative Transaction Center handles administrative procedures to serve the people.

Every year, the City Party Committee and the City People's Committee direct all levels and sectors to strictly implement the Law on Citizen Reception, the Law on Complaints, the Law on Denunciations, directives and regulations of the Politburo and the Provincial Party Committee on strengthening the leadership of the Party and the responsibility of the heads of Party committees for the work of receiving citizens and handling complaints and denunciations. The city issues a plan to implement Conclusion No. 107-KL/TW dated December 24, 2024 of the Politburo on continuing to strengthen the leadership of the Party in the work of receiving citizens and handling complaints and denunciations; actively prepare facilities, technological equipment, and transmission lines to serve the online citizen reception model according to the direction of the province to improve the efficiency and quality of citizen reception, dialogue, and settlement of complaints, recommendations, and reflections, responding in social conditions with epidemics as well as in normal social conditions. The City People's Committee issues regulations on coordination in receiving citizens at the citizen reception office of Nam Dinh city. In which, it stipulates the principles, contents, methods and responsibilities of coordination between the City's Citizen Reception Committee, the Office of the City People's Council and People's Committee with the Office of the City Party Committee, the City Party Committee's Inspection Committee, the People's Committees of wards and communes and relevant agencies and units in receiving citizens, serving the citizen reception work of the leaders of the City Party Committee, People's Council and People's Committee at the Nam Dinh City Citizen Reception Office. The coordination content is on propaganda, guidance and organization of the implementation of laws and regulations on citizen reception and complaint settlement; providing and exchanging information, developing programs and plans for citizen reception and complaint settlement for the leaders of the City Party Committee, People's Council and People's Committee; synthesizing and reporting on the results of citizen reception and complaint settlement in the city; summarizing and summarizing lessons learned from citizen reception and complaint settlement...

In addition, the city has directed Party committees, authorities, heads of agencies and units to periodically and suddenly receive citizens and consider and resolve petitions in accordance with regulations. Every year, the city and ward and commune units develop a plan to coordinate the organization of citizen reception to serve the sessions of the National Assembly , Provincial and City People's Councils; issue a decision to establish a permanent working group to receive citizens; The city Inspectorate continues to update and exploit the National Database System on Citizen Complaints and Denunciations. To receive citizens' petitions and complaints, the city has arranged two locations to receive citizens to ensure necessary and favorable conditions for citizens to come to receive complaints and denunciations, including: the Citizen Reception Office of the City People's Committee at 176 Hoang Van Thu Street, Tran Hung Dao Ward and the Citizen Reception Office of the City at 10 Tran Dang Ninh Street, Cua Bac Ward. The leaders of the City Party Committee, People's Council, and People's Committee receive citizens on a regular schedule of 2 days per month, on the 2nd and 4th Wednesdays of each month. Ward and commune leaders receive citizens 1 day/week, civil servants receive citizens regularly and concurrently on all days of the week. The schedule for receiving citizens is publicly posted at the city's citizen reception headquarters, the People's Committees of wards and communes, and posted on the City's Electronic Information Portal. After each citizen reception session, city leaders at all levels issue a notice concluding the citizen reception and notify relevant agencies, organizations, and units to implement it in accordance with the requirements and instructions, not to let petitions and letters linger for a long time, causing frustration among the people. At the same time, organize dialogues, listen to citizens' opinions, as a basis for direction, handling, and resolution. When a large and complicated complaint arose, the leaders of the Party Committee and the government promptly directed the relevant agencies and organizations to participate in resolving it, combining the clarification of the content of the complaint with mobilizing and persuading citizens to comply with the law to avoid a complicated situation...

With a resolute and responsible spirit, the work of receiving people and handling complaints, petitions, recommendations and reflections from citizens in the city has been carried out seriously and achieved positive results. The cases of people reflecting and recommending under the authority of the city have been and are being considered and resolved in accordance with the correct procedures and legal regulations. For example, in the first quarter of 2025, the City People's Committee focused on resolving 4 complaints (second time) under its authority, including: Mr. Hoang Ngoc A's complaint against Decision No. 30/QD-TNMT dated September 25, 2024 of the City Department of Natural Resources and Environment on the issuance of land use right certificates to his family; Petition of Ms. Luong Thi B, complaining about Decision No. 29/QD-TNMT dated September 12, 2024 of the City Department of Natural Resources and Environment on only granting a land use right certificate for an area of ​​30m2, and not granting a land use right certificate for an area of ​​16.4m2 of encroached land under the traffic planning and public land planning - commercial services; Petition of Ms. Pham Duong Ng, complaining about Decision No. 31/QD-TNMT dated October 2, 2024 on resolving the family's common alley; Petition of Mr. Le Dinh Kh, complaining about Decision No. 64/QD-UBND dated August 28, 2024 of the People's Committee of Nam Phong commune on sanctioning administrative violations in the field of land.

From 2024 to present, the whole city has organized 1,576 sessions, 347 people, 5 large groups, an increase of 23%; received 1,044 petitions, an increase of 40% due to the merger of administrative units, including 718 new petitions and 146 duplicate petitions. As a result, the whole city has directed and resolved 674/674 petitions under its authority, reaching 100%. For petitions and reflections that are not under the authority of the City People's Committee, the Citizen Reception Committee and representatives of specialized agencies have explained and guided citizens to contact competent authorities for consideration and resolution according to regulations. Thereby, it has contributed to minimizing the occurrence of mass and complicated complaints, maintaining political security and social order and safety, contributing to the stable development of the economy and society.

Article and photos: Van Trong

Source: https://baonamdinh.vn/xa-hoi/202505/thanh-pho-nam-dinh-tang-cuongcong-tactiep-dan-va-giai-quyet-khieu-nai-to-cao-3031bc3/