Virtual assistant application to support students in university

DNVN - Salesforce, an AI-based customer relationship management platform, said that Fulbright University Vietnam has successfully deployed Agentforce and the Data Cloud platform to enhance student experience, expand support services and optimize internal operating processes.

In just three weeks, Agentforce was integrated into the university’s One Stop Student Services portal, providing a virtual assistant capable of natural communication, quick and efficient query resolution, and meeting the needs of a growing student population.

The responses from this AI tool are built on a foundation of trusted student data and consolidated through Data Cloud, Salesforce's large-scale data storage system.

Fulbright University continues its large-scale digital transformation journey with Salesforce as its core technology partner.

With the increase in student numbers, Fulbright recognized the urgent need to simplify complex administrative and service processes. The school chose a secure and scalable technology solution to improve operations and provide a personalized experience for each student.

Fulbright University continues its large-scale digital transformation journey with Salesforce as its core technology partner. The university is currently using Sales Cloud software to manage the student journey, from enrollment to graduation and alumni, and Experience Cloud platform to operate the university's student service portal called One Stop.

With Agentforce, the student services portal has become a dynamic, interactive ecosystem that provides information and supports students more effectively. Instead of complex searches or navigating through multiple menus, students can easily submit requests, look up regulations, update progress, and receive feedback using natural language.

AI responses are also personalized to the user's context, such as the academic year or program they are enrolled in, helping to speed up processing, reduce frustration for students, and give support teams more time to focus on solving complex problems...

Phuong Ngan

Source: https://doanhnghiepvn.vn/tin-tuc/ung-dung-tro-ly-ao-ho-tro-sinh-vien-trong-truong-dai-hoc/20250909075557729