People are satisfied when they can carry out administrative procedures as required no matter where they are.

Convenient

Mr. Nguyen Van Tan in Phong Chuong Commune (old), now Phong Dinh Ward, needed to transfer the land use right certificate, so he went to the Public Postal Service located at Phong Dinh Ward People's Committee (former Phong Binh Commune People's Committee) to submit the application. Mr. Tan said that after the merger, the area was larger, but the procedure was still convenient, without having to go around or go to the central headquarters. The reception staff enthusiastically guided and explained in an easy-to-understand manner. The application was received and the results were returned on the spot, saving a lot of time for the people.

At the Public Postal Service Point in Phong Dinh Ward, Ms. Nguyen Thi Nhung, a file receiving staff, said that each day at peak, she receives about 60 files, and on average, she receives about 20 files. Each type of procedure is established by the relevant departments and agencies to gradually perfect the system of receiving, processing and returning results, without having to go through an intermediary department, so many files and procedures are shortened in time. In addition, setting up a service point right in the locality helps people not have to go far, especially after the adjustment and merger of administrative units.

Currently, the entire city of Hue has 166 public service agencies, covering from remote areas to the central area. These are the "extended arms" of the government, breaking down geographical barriers, bringing public services closer to all people. This is considered a breakthrough in Hue's administrative reform, in line with the Prime Minister's directive to shift from the state of "asking - giving" to "proactive - serving".

Implementing a public service network that is independent of administrative boundaries contributes to promoting comprehensive digital transformation. Digitizing records and integrating with the city's administrative procedure settlement information system helps create a unified, transparent database, supporting the construction of e-government, towards digital government and smart cities. Postal staff at service points are also trained, using modern technology, bringing a convenient, fast and friendly public service experience to people and businesses.

“Proactive - serving” government

At the opening ceremony and announcement of public service points in Hue city in mid-June 2025, ready to support the operation of the 2-level local government apparatus, Mr. Nguyen Van Phuong, Chairman of the City People's Committee affirmed that this is the result of close coordination between departments and branches, especially the Department of Science and Technology, the Office of the City People's Committee, the Department of Home Affairs and the Hue City Post Office. The city determines to take the satisfaction of people and businesses as a measure of service quality.

With 166 public service agency points in Hue city, located in remote areas, delta areas and coastal areas, they have actively and significantly contributed to the support between people, businesses and the State in resolving administrative procedures, especially important in the initial stage of operating the 2-level local government. Up to now, the rate of online public service usage in Hue city has reached 88.46%, exceeding the target of 80% required by Resolution 71/NQ-CP, dated April 1, 2025 of the Government on amending, supplementing and updating the Government's action program to implement Resolution 57-NQ/TW dated December 22, 2024 of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation. Of which, the public postal service received more than 38,800/52,600 online applications, accounting for nearly 74%.

Mr. Nguyen Kim Tung, Deputy Director of the Department of Science and Technology, said that the implementation of 100% of administrative procedures regardless of administrative boundaries contributes to ensuring sustainable targets for the use of online public services; saving costs and travel time for people and businesses. Especially businesses in industrial parks, they do not need to go to the City Public Administration Service Center but can submit their documents right at the commune-level public administration service center nearest to their workplace.

Article and photos: HOAI THUONG

Source: https://huengaynay.vn/chinh-tri-xa-hoi/cai-cach-hanh-chinh/xoa-rao-can-dia-gioi-hanh-chinh-ve-dich-vu-cong-156803.html