Progress in administrative procedure settlement

Civil servants of the Provincial Public Administration Service Center handle administrative procedures for citizens.

Carrying out the assigned tasks in the Project "Developing population data applications, electronic identification and authentication, serving national digital transformation in the period 2022-2025, with a vision to 2030" (Project 06), the Provincial Public Service Center regularly monitors, receives and handles feedback and recommendations from localities and units to guide handling or report to competent authorities for resolution. Along with that, the center organizes many direct working sessions or organizes online conferences to support officials and civil servants at all levels in the process of receiving and handling online public service records. The Center also coordinates with the Provincial Police, the Department of Science and Technology, and relevant agencies to handle problems arising in the process of implementing the utility groups of Project 06, especially for interconnected procedures such as birth registration, permanent residence registration, health insurance card issuance for children under 6 years old, death registration, and permanent residence registration deletion. Along with urging and reminding units to strengthen the processing of online public service records, ensuring on-time delivery, the Center has implemented many solutions to improve processes and forms to simplify administrative procedures and improve service quality for people and businesses.

In order to create a breakthrough in handling administrative procedures, the provincial Administrative Procedures Information System has been supplemented by the center with features for performing online public services, integrating digital signatures and online payments on mobile applications (App for citizens and civil servants); Chatbot function (AI virtual assistant) to answer questions from organizations and citizens related to handling administrative procedures; deploying electronic copy certification services from originals to increase the digitization rate of administrative procedure handling results, promoting the exploitation and reuse of digital information and data, helping to save time, effort, costs, and bringing convenience to people and businesses when handling administrative procedures. The system has also built an electronic data warehouse of organizations and individuals. People and businesses only need to provide information and documents once when going to state agencies to handle administrative procedures and will be able to reuse the results of administrative procedure handling and digitized records. The province's administrative procedure settlement information system is assessed to meet safety and information security requirements and allows connection to the National Population Database System; connection, integration, and sharing of data information with 21 systems of ministries, branches at the central level and agencies and units in the province.

Performing tasks related to the two-level local government, the center has established and granted accounts to cadres, civil servants and public employees to access the new Provincial Administrative Procedures Information System. Along with the division of authority to resolve administrative procedures at the commune level, the center has advised on the issuance of operating regulations and coordination regulations of the center, and at the same time guided the People's Committees at the commune level to develop and issue regulations and provisions related to the operation of the commune-level Public Service Center according to Decree No. 118/2025/ND-CP of the Government on promoting the implementation of administrative procedures regardless of administrative boundaries.

When the National Public Service Portal became a centralized and unique "one-stop shop" for handling administrative procedures, the center coordinated with the Administrative Procedure Control Department and related units to publicize and integrate administrative procedures into the National Database on Administrative Procedures; publicize, test, and integrate on the National Public Service Portal. Coordinate with agencies and units to review and propose administrative procedures to provide full online public services and complete the process of handling administrative procedures on the Provincial Administrative Procedure Handling Information System to reduce time and costs for people and businesses. Thanh Hoa is considered one of the first provinces in the country to complete the connection and sharing of data from the Provincial Administrative Procedure Handling Information System with the Ministry of Public Security's inter-connected public service software and the Ministry of Justice 's shared electronic registration and management software to receive and handle records when implementing 2-level local government.

In Thanh Hoa, the province's Open Data Portal is currently providing 60 open data sets in 16 fields for people and businesses to look up, exploit and use. Specialized digital signatures are implemented in 100% of administrative agencies and public service units. The whole province has issued more than 72,000 personal digital certificates; more than 2,100 digital signatures for agencies and units and more than 307,000 digital signatures for people, contributing to improving the effectiveness of management, direction and operation of Party committees and authorities at all levels and improving the quality of service for people and businesses.

The strong innovations in administrative procedure reform of the Provincial Public Service Center have made an important contribution to building a companion and serving government, better meeting the requirements of administrative procedure reform in the current period.

Article and photos: To Phuong

Source: https://baothanhhoa.vn/buoc-tien-trong-giai-quyet-nbsp-thu-tuc-hanh-chinh-267511.htm