Reform through AI

Specialists from the Hong Phong Commune Public Administration Service Center guide people to perform administrative procedures online on smartphones.

Currently, artificial intelligence AI is applied in many industries and fields, covering all aspects of social life. In particular, the application of AI in administrative processing is considered a breakthrough to reduce procedures, shorten the time to process documents, while ensuring accuracy and transparency.

On September 28, 2021, the Provincial Party Standing Committee issued Resolution No. 49 on digital transformation of Lang Son province by 2025, with a vision to 2030. In particular, the goal is that by 2025, 100% of state agencies will have a centralized data analysis and processing platform, with AI applications to optimize operations; 100% of people and businesses will be supported by virtual assistants to perform administrative procedures (TTHC) and use the province's online public services.

To serve the needs of people and businesses, the virtual assistant platform (Chatbot) supporting people and businesses in performing administrative procedures in the province has been deployed since the end of 2021. When there are any questions during the process of handling administrative procedures, people can ask questions anytime, anywhere, and the virtual assistant will immediately provide answers. Accordingly, every year, the Provincial People's Committee has requested agencies and units to direct the team of officials and civil servants of the "one-stop" department to regularly propagate and guide people to use virtual assistants to look up and answer questions related to performing administrative procedures. Since its deployment, the virtual assistant has supported over 500,000 questions and answers with an accuracy of up to 98%...

People carry out administrative procedures at the Bac Son Commune Public Administration Service Center

Mr. Trinh Minh Tuan, Deputy Secretary of the Party Committee and Chairman of the People's Committee of Bac Son Commune, said: With the ability to operate 24/7, the virtual assistant platform has helped people save a significant amount of time and effort when carrying out procedures. The application of AI in administrative reform has helped the digital government model of Bac Son Commune initially demonstrate clear effectiveness. Thanks to the integration of AI and chatbots in the software for receiving and processing records, more than 95% of administrative procedure records were resolved correctly and before the deadline. In addition, AI is also used to analyze data reflecting and recommending people, helping the commune government quickly grasp their thoughts and aspirations and promptly adjust appropriate policies.

The application of AI in administrative reform is increasingly expanding and showing clear effectiveness. Not only does it support people in looking up information and quickly resolving administrative procedures, but it also contributes to significantly reducing the workload for cadres, civil servants, public employees, and workers, especially at the commune level, where they often have to process large volumes of documents and papers. Accordingly, the Department of Science and Technology has organized and coordinated training courses, guiding this team to research and proficiently use AI-integrated software. From the beginning of 2025 to now, the Department of Science and Technology has organized and coordinated 26 training courses on AI application in administrative reform in both direct and online forms, with 8,665 cadres, civil servants, public employees, members of community digital technology teams, and non-professional workers participating. Through the training, trainees are guided in applying AI in searching, classifying records, drafting documents, synthesizing reports, supporting administrative procedure processing and providing online public services, contributing to improving work quality.

Ms. Hoang Thu Huyen, civil servant of the Department of Culture - Society , Hoang Van Thu commune shared: Currently, we are having to process a lot of documents on the system of provincial and central departments, so the workload is very large. Having the opportunity to participate in training courses, I have applied AI to my work processing, bringing higher efficiency than doing it manually as before. For example, when building a summary report, using the AI tool will produce a text frame, from which I can complete the report more quickly and accurately.

With the strong direction of the Provincial People's Committee, the initiative of agencies and units and the determination to innovate of the team of cadres and civil servants, AI is becoming a strong driving force to promote administrative reform, contributing to building a digital government serving the people in an increasingly professional, transparent and effective manner.

Source: https://baolangson.vn/dong-luc-thuc-day-cai-cach-hanh-chinh-5062710.html