National Symposium "Improving the efficiency of providing and using online public services"

On August 31, in Da Nang City, Prime Minister Pham Minh Chinh, Chairman of the National Committee on Digital Transformation chaired a national online conference on "Improving the efficiency of providing and using online public services". Attending the conference at the Quang Ninh bridge point were Mr. Cao Tuong Huy, Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee and leaders of relevant departments and branches.

Prime Minister Pham Minh Chinh, Chairman of the National Committee on Digital Transformation, delivered a speech at the Conference. — Prime Minister Pham Minh Chinh , Chairman of the National Committee on Digital Transformation, delivered a speech at the conference.

According to the report of the Ministry of Information and Communications , from 2011 to now, Vietnam has gone through 2 stages of development of online public services. The implementation of online public services has been successful, but uneven among ministries, branches and localities. Some localities have achieved a very high rate of up to 69%, but many localities still have a very low rate, especially for the entire online profile.

To deploy online public services in phase 3, develop in depth, essentially popularize online public services in the direction of full online, ministries, branches and localities need to achieve the goal of developing full online public services. Specifically, in 2024, for ministries and branches, the rate of full online records will reach at least 70%; for localities, it will reach at least 30%. In 2025, for ministries and branches, the rate of full online records will reach at least 85%; for localities, it will reach at least 70%.

Comrade Cao Tuong Huy, Chairman of Quang Ninh Provincial People's Committee and leaders of relevant departments and branches attended the conference at Quang Ninh bridge point. — Comrade Cao Tuong Huy, Chairman of Quang Ninh Provincial People's Committee, and leaders of relevant departments and branches attended the conference at the Quang Ninh province bridge.

Implementing the direction of the Government, the Prime Minister, and the National Committee on Digital Transformation, Quang Ninh province annually issues a comprehensive Action Plan on improving the quality and efficiency of providing online public services in the province. In which, the Provincial People's Committee specifically assigns indicators related to online public services to each department, branch, and locality from the provincial to the communal level. Up to now, out of a total of 1,766 administrative procedures in the province, 1,278 procedures have been provided online in full and in part according to the 5-step process in the electronic environment, associated with the use of electronic digital signatures in the entire process. Departments, branches, and sectors have implemented the digitization of records from the reception step on the province's electronic One-Stop system, reaching 99.1%; digitizing the results of settlement and providing electronic results on the province's electronic One-Stop system, reaching 98%.

Conference scene at the central bridge point (Da Nang City - the conference venue) — Conference scene at the central bridge point (Da Nang City - conference venue).

Concluding the conference, Prime Minister Pham Minh Chinh, Chairman of the National Committee on Digital Transformation, requested ministries, branches and localities to continue to promote their leading role in deploying online public services. Focus on building and perfecting institutions, mechanisms and policies to promote and unleash all resources to serve socio-economic development. Cut down and simplify business regulations and administrative procedures to the maximum; resolutely eliminate the request-grant mechanism.

Successfully carry out the tasks by 2025, 100% of eligible administrative procedures are provided in the form of full-process online public services; at least 80% of administrative procedure records are processed completely online. Continue to innovate and improve the quality of operations of Public Administration Service Centers and One-Stop Departments at all levels, becoming digital points, providing public services without administrative boundaries, supporting people and businesses in digital transformation, especially vulnerable groups.

Build, complete, and put into operation national databases and specialized databases; strengthen connection, sharing, and reuse of data to serve administrative procedure settlement and provide public services in the direction that people only provide information once to state agencies. Continue to pay attention to and invest in developing the information technology infrastructure system to meet the requirements of serving the national digital transformation smoothly and effectively.

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