Thuan An City: Training on professional skills for citizen reception in 2023

(BDO) On the morning of June 2, Thuan An City held a training conference on professional skills in receiving citizens and handling and resolving feedback, recommendations, complaints and denunciations in 2023. More than 60 delegates were leaders of city departments, branches and organizations; Chairmen of People's Committees of communes and wards and officials and civil servants advising on receiving citizens and handling complaints and denunciations.

Delegates expressed their opinions at the conference.

At the conference, Mr. Ngo Huu Phuc, Head of Professional Department 1 of Binh Duong Provincial Inspectorate, conveyed and disseminated the following contents: Some contents of Circular No. 04, Circular No. 05 of the Government Inspectorate on Regulations on receiving citizens and regulations on the process of handling complaints, denunciations, petitions and reflections; general issues on receiving citizens and handling complaints and denunciations; rights and obligations of complainants, denouncers, petitioners and reflectors, responsibilities of people receiving citizens; citizen reception activities of agencies, organizations, units and individuals...

Delegates raised many opinions related to situations encountered in the process of receiving citizens, handling petitions, resolving complaints, denunciations, recommendations, and reflections...

Through the training course, it contributes to improving the quality of citizen reception work, helping cadres and civil servants master knowledge, expertise and skills in citizen reception work, handling and resolving complaints, denunciations, recommendations and reflections. Thereby, it aims to limit complaints and petitions that go beyond the level, promptly detect and resolve cases right at the grassroots level...

News and photos: TAM TRANG

Source link: https://baobinhduong.vn/tp-thuan-an-tap-huan-nghiep-vu-cong-tac-tiep-cong-dan-nam-2023-a297875.html