Application of artificial intelligence in business operations

Artificial Intelligence (AI) plays an increasingly important role in social activities, including production and business activities. The application of AI is expected to help businesses improve production and business performance, attract customers, and enhance their position and competitiveness in the market.

Chinh Nam Construction Design Joint Stock Company is applying artificial intelligence tools to the design of construction works. Illustration photo: Vuong The

Understanding the benefits that AI brings, many businesses are actively researching and applying it to operational management, production and business operations to improve the quality of their products and services.

Support businesses in applying artificial intelligence

For businesses, AI is receiving increasing attention. Mr. Nguyen Duy Khuong, Vice President of Dong Nai Young Entrepreneurs Association, said: If in the past, human resources and investment capital were the main factors, today knowledge and technology, especially AI, are becoming the core driving force for development. A good leader in the digital age not only needs foresight but also must know how to transform data into knowledge and knowledge into action. AI is no longer a support tool but a new management thinking platform, helping businesses reshape their operating models, optimize the value chain and make decisions based on practical data.

According to Mr. Nguyen Minh Quang, Deputy Director of the Department of Science and Technology, Dong Nai's development orientation for the period 2025-2030 identifies science, technology, innovation and digital transformation as three key growth drivers, playing a central role in improving productivity, efficiency and competitiveness. The Department of Science and Technology is coordinating with business associations, universities and start-up support organizations to implement many activities to improve innovation capacity, in which the application of AI and data in strategic thinking is a key content.

The fourth industrial revolution, especially AI and big data, is creating profound changes in all areas, from production, trade to state administration and social life. This is the period when AI is not only a technology but also a core competency that shapes the competitiveness of enterprises and the economy .

Deputy Director of Department of Science and Technology Nguyen Minh Quang

As an AI training unit, Ms. Luong Tu Anh, CEO of NodeX Asia Co., Ltd. (Ho Chi Minh City) shared: NodeX Asia has designed a specialized program for business leaders and senior managers, focusing on equipping them with thinking skills and AI application tools in modern management. The training programs will help form a team of "data-capable leaders" who know how to ask the right questions, exploit AI effectively and lead organizations to develop with knowledge. NodeX Asia is also ready to cooperate with the Department of Science and Technology and enterprises in Dong Nai province to deploy specialized training programs on AI technology application.

Businesses value

Mr. Nguyen Hong Son, Deputy CEO of Viet Nhat Tien International Company Limited (Long Binh Ward) said: AI is opening a big turning point for the Vietnamese logistics industry, especially in the Southeast region, which has all the conditions to develop a smart logistics center. With the characteristics of multi-line operations, managing thousands of orders and vehicles every day, applying AI helps the company minimize manual errors, accurately forecast traffic volume and optimize fuel costs.

Viet Nhat Tien International Co., Ltd. is gradually deploying an intelligent warehouse management system (AI-WMS) and an automated transport coordination platform, allowing real-time tracking of routes, vehicle allocation, temperature control, delivery times and driver performance. In addition, the application of AI Vision technology also supports product code checking, loss risk warning and ensuring safety in warehouse operations.

Similarly, Mr. Tran Quang Huan, Chairman of the Board of Directors of Chinh Nam Construction Design Joint Stock Company (Tran Bien Ward) shared: Enterprises are applying AI to some stages of design, construction and operation of construction works and projects. According to Mr. Huan, AI is opening up great opportunities for the construction industry, helping to solve traditional challenges and optimize processes. However, to fully exploit the potential of AI, enterprises in the industry need to invest in data, technology and human resource development.

Meanwhile, in the field of training, Mr. Nguyen Nhu Thang, representative of the VMG English Center system, said: Currently, the unit has more than 10 centers operating in Dong Nai, Ho Chi Minh City and some other localities. The center is pioneering the comprehensive application of AI in teaching and operation. VMG is actively guiding personalized learning with AI, understanding each student's ability, proposing appropriate roadmaps and exercises.

At the same time, VMG is automating operations and administration, helping the system operate efficiently and accurately; optimizing communications and marketing with AI in image design, content creation and social network management; improving the experience of caring for parents and students through smart AI software... The center has also just organized the Dong Nai's English Champion contest for students across the province and has applied AI software for more than 10,000 contestants.

Wang Shi

Source: https://baodongnai.com.vn/kinh-te/202511/ung-dung-tri-tue-nhan-taotrong-hoat-dong-cua-doanh-nghiep-1b70084/