Vietnam Posts and Telecommunications Group ( VNPT ) is accelerating the comprehensive innovation process to implement the development strategy to 2030 and vision to 2035. The focus of the plan is to put into operation a modern governance model, with clear decentralization, linking authority with responsibility. This is not only an organizational change, but also an important turning point marking a new development stage of VNPT.
Streamline, decentralize with responsibility
Implementing Decision No. 620/QD-TTg dated July 10, 2024 of the Prime Minister approving the Project on restructuring VNPT Group for the period 2021-2025, VNPT has been taking important steps in restructuring and innovating the organizational model, in order to meet the development requirements in the new period. At the same time, the issuance of Resolution No. 186/NQ-CP dated June 25, 2025 of the Government and Document No. 6468/VPCP-DMDN dated July 11, 2025 of the Government Office has concretized this major policy, with the key task of merging VNPT-Vinaphone Corporation and VNPT-Media Corporation into the parent company - VNPT Group.
On that basis, on August 27, 2025, the Board of Members of the Group issued Decision No. 99/QD-VNPT-HDTV-NL on the official merger of the Telecommunication Services Corporation (VNPT-Vinaphone) and the Communications Corporation (VNPT-Media) into accounting units under the parent company. This is a strategic step, aiming to rearrange the organizational model towards streamlining, effectiveness, efficiency and focusing more on the long-term strategic goals of the Group. And VNPT Group officially implemented comprehensive restructuring from October 1, 2025, marking an important milestone in the innovation process of VNPT.
The restructuring of VNPT Group is not only of strategic significance but also an inevitable and objective requirement to meet the development requirements in the new period. The focus of this process is to reduce the number of business and technical contacts in 34 provinces and cities; streamline the intermediary levels; at the same time, strengthen decentralization, delegation of authority and clarify the responsibilities of each contact in the system. This is an important foundation for VNPT to gradually shift to a digital operating model, in which all activities are operated based on data, ensuring connectivity, transparency and the ability to respond quickly to market needs.
The core objective of restructuring is to enhance customer experience, improve employee experience, and encourage innovation, creating conditions for each unit and individual to play a proactive role in operations and services. Along with the maturity of internal digital transformation as well as data maturity, VNPT aims to build a modern governance model, approaching the standards of an excellent digital technology enterprise.
From October 1, 2025, VNPT's new production and business organization model will be officially put into operation. On that basis, the Group will comprehensively innovate both the management and administration model and the production and business organization model, towards forming a smart, streamlined, flexible and highly adaptable organization. At the same time, the new model also ensures the principle of transparent governance, optimizes the efficiency of resource use in key areas, and operates consistently and consistently from the Group level to local units.
Data-driven
In the context of digital transformation taking place strongly around the world, data-based management and operation have become a new standard, a decisive factor for the sustainable development of enterprises. VNPT quickly grasped this trend and made a fundamental transformation: considering data as a core asset that "nurtures" the entire service ecosystem and management activities of the enterprise. To realize the goal, VNPT has been transforming the entire management system according to the data-driven model. That means all decisions from strategic planning, product design, to service operation are based on real-time data. Thanks to that, decisions are made faster, more objectively, minimizing risks depending on personal emotions. More importantly, the data-based management model helps VNPT improve transparency and strengthen competitiveness. This is both an inevitable requirement for long-term development and a factor ensuring VNPT maintains its position as a key enterprise in the telecommunications and information technology industry of Vietnam.
The consistent spirit of the new model is “customer-centric.” VNPT aims to develop diverse and seamless services to ensure sustainable growth. In addition, business operations will no longer passively wait for market demand, but proactively follow the leading trend. All organizations, technologies and operations will be designed around data and digital transformation in sync with shared infrastructure as the foundation. The ultimate goal is to improve customer experience, optimize sales channels, and address existing bottlenecks in production and business. This is a direction that affirms that VNPT not only digitizes infrastructure, but also digitizes operations and management thinking.
On the comprehensive digital platform, VNPT applies many modern technologies such as artificial intelligence (AI), big data or cloud computing. These technologies help automate and smarten processes, from customer care, service provision to internal management. At the same time, VNPT also builds a diverse digital service ecosystem, spanning from telecommunications, information technology to education, healthcare, and digital government, to meet the increasingly high and diverse needs of society.
“The new model is designed to promote internal innovation based on performance quantification, clear accountability and efficient and transparent resource allocation. This is the basis for forming a data-centric organizational culture, aiming for real efficiency. On that foundation, VNPT will gradually build a flexible, smart and modern business model, realizing the goal of becoming a key national digital enterprise as expected by the Government,” affirmed VNPT General Director Huynh Quang Liem.
Obviously, VNPT is demonstrating a high spirit and determination in comprehensively innovating the production and business organization model and the management model in a modern and effective direction, suitable to the subjective requirements and objective context in the development trend of the digital economy. This restructuring process is not only to create new momentum and new development space, but also a strategic step for VNPT to play a leading role in the national digital transformation journey. With a methodical approach, scientific basis, clear orientation and consistent goals, the new model is an affirmation of the optimality in organization, operation and development of a pioneering technology group, advancing with the country in the era of national development./.
Source: https://www.vietnamplus.vn/vnpt-lot-xac-mo-hinh-quan-tri-tao-dong-luc-cho-doi-moi-sang-tao-post1066223.vnp
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